Shivani Khatri
Chandigarh
Summary
Dynamic Team Leader at TASK US PVT LTD with a strong record in employee training and performance analysis. Proficient in enhancing customer service through targeted coaching and effective workflow monitoring. Achievements include significantly boosting team motivation and implementing strategies that improved operational efficiency. Focused on driving professional development and continuous process improvement.
Overview
3
3
years of professional experience
Work History
Team Leader
TASK US PVT LTD
Mohali
02.2023 - Current
- Provided coaching and feedback on employee performance, encouraging professional development.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Motivated team members through recognition programs and performance-based incentives.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Customer Service Executive
Teleperformance
Mohali
01.2022 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers regarding needs and addressed concerns.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Identified opportunities for process improvement within the customer service department.
Education
B Pharmacy - Pharmacy
Chandigarh Group of Colleges
Punjab06-2021
Skills
- Employee training
- Team building
- Performance analysis
- Coaching techniques
- Document management
- Customer service
- Workflow monitoring
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Intermediate (B1)
B1
HOBBIES
- Taking new experiences,
- Sketching and painting
- Singing
EXTRA CURRICULAR ACTIVITIES
- Participated in singing, writing, and basketball in school, and participated in various drama and dance competitions in school
- Participated in various drama and dance competitions in school
SOFTWARE COMPETENCIES
- Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10
- Database(s) known: MS Excel, MS Word, Java
PERSONAL INFORMATION
- Date of Birth: 15 March 1999
- Gender/Marital Status: Female/Single
- Language Proficiency: English, Hindi, Punjabi
Timeline
Team Leader
TASK US PVT LTD
02.2023 - Current
Customer Service Executive
Teleperformance
01.2022 - 02.2023
B Pharmacy - Pharmacy
Chandigarh Group of Colleges
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