Shweta Sharma
Indore
Summary
A self-motivated and smart individual with more than 5 years of experience, seeking a position where my expertise and relevant experience in Business Development, Customer Relationship Management, Marketing, Strong customer service orientation, Strong Communication, Presentation, Convincing and Marketing skills, could assist in efficient running and growth of the organization.
Overview
11
11
years of professional experience
Work History
Human Resource Manager
Task Source Pvt Ltd
07.2022 - Current
- Managing complete employee lifecycle from Hire to Retire (Employee Onboarding to Exit), Handling and managing team for HR-related tasks, Attendance and Payroll Management, Taking care of Employee Documentations, Drafting and implementing Company Policies, SOP, Documents, Reinforcement of company culture, Handling and resolving Employee Grievances, Handling Employee Management and Employee Engagement, Overseeing Administration, Inventory and Vendor Management, Managing the hiring process, Employee performance management
Sales Manager
MBA ChaiWala Pvt Ltd
09.2021 - 05.2022
- New Business Development across India while Identifying prospects, sharing business proposal with them, final conversion, Managing the sales team and achieving planned targets, Managing Customer Relation for Existing Business (customer base), Managing After Sales for the existing clientele, Responsible for addressing and resolving key account’s complaints while actins as the point of contact between key account and internal departments, Managing and business generation through existing client base while upselling and cross selling, Revenue generation from new and existing business
- Developed and implemented recruitment strategies to attract qualified candidates.
Administration & Marketing Manager
DHL Infrabulls Samuh
12.2020 - 07.2021
- Responsible for monitoring the working of overall branches, ensure effective functioning and productivity for business growth, Maintaining administrative staff by recruiting, orienting, training employees, Strategizing and maintaining brand presence on social media, Increasing Brand Awareness through marketing activities, Produce valuable and engaging content for marketing, Initiating goals and monitoring targets for departments
Territory Business Manager
Coffee Day Global Ltd
Mumbai
03.2019 - 10.2020
- Identifying prospects, meeting them, pitching about product and services, doing continuous follow up, negotiating and new business generation for SME as well as Key Account tie ups at Pan India Level, Building and managing strong client relation while Client Relationship Management for existing business (client base), Achieving sales revenue targets on monthly basis, Customer Experience and feedback review from time to time, Effectively managing and deriving business through existing and new Channel Partners, Identifying and onboarding new channel partners for effective business, Up selling and Cross selling for adding to business revenue, Conducting training and demonstration from time to time for clients, Drafting, implementing and overseeing the operating procedures based on the customer reviews
Business Expansion
L&T Financial Services
Mumbai
01.2018 - 02.2019
- New Business Generation
- Achieve the targets forecasted
- Handling existing business
Customer Service Executive
Firstsource Solutions Limited
08.2013 - 10.2013
- Handled consumer grievances for ICICI Prudential Policies, Provided information regarding ICICI Prudential Policies, Answered inquiries of existing policy holders
Education
PGDM (Marketing) -
IIEBM, Indus Business School, Pune
01.2018
B.Com (Tax) -
Devi Ahilya University, Indore
01.2014
Class XII -
CBSE (Kendriya Vidhyalaya)
01.2011
Class X -
CBSE (St. John’s Sr. Sec. School)
01.2009
Skills
- Self-starter
- Communication Skill
- Presentation Skill
- Interpersonal Skills
- MS Office (MS Excel, MS Word, MS Power Point)
- Salesforce
- Microsoft Dynamics
- Google Sheet
- Google Docs
- Google Slide
Accomplishments
- Have been promoted twice in current organization based on the performance and have been given additional responsibilities
- Received appreciations from various clients for effective and timely management
- Contribution as Placement co-ordinator in College during Post Graduation
- Appreciated and certified by ZIMA for attending seminar, 2016
- Led the team in Outdoor Management Training Program while pursuing Post Graduation and was in top five, 2016
- Awarded certificate and token of appreciation from Help Age India Group
- Prizes and certificates in drawing competitions and singing competitions
Summer Internship
Nestle India Limited, Business Development and Consumer Behavior Analysis for Coffee Vending Solution, 05/15/2017 - 07/15/2017, Business Development for Nestle Professional, Responsible for B2B sales, Identifying prospects, sharing proposal and quotation for vending machine with them, Continuous follow-up, Arranging demo, co-ordinating with distributor, Negotiating and converting the prospect, Consumer Behavior Analysis for coffee-tea vending solution, Consumer satisfaction level (Employees), Consumer expectation (Corporate), Competitor Analysis for other brands
Winter Internship
Navkshitij – Home for mentally challenged, Rehabilitation of mentally challenged and giving back to society, 12/12/2016 - 12/31/2016, Promotion of products, Product design and marketing strategy of the product, Helped mentally challenged friends in the workshops
Personal Information
- Date of Birth: 02/15/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Extracurricular Activities
Volunteered to teach art and craft to primary school students in slum areas, 2019 Volunteered in waste collection and anti-spit campaign by Sare Jahan Se Acha Foundation, 2017 Volunteered in Fitathon Marathon, 2017 Qualified for the final round of singing in Sai Balaji Fest, 2017 Actively contributed in arrangements for convocation of seniors, 2017 Write blogs on wishlovelife.wordpress.com Part of hospitality team in my college, 2016 Educated children about art and craft, 2014-15
Disclaimer
I do hereby declare that the above stated information is correct and verified till date.
Timeline
Human Resource Manager
Task Source Pvt Ltd
07.2022 - Current
Sales Manager
MBA ChaiWala Pvt Ltd
09.2021 - 05.2022
Administration & Marketing Manager
DHL Infrabulls Samuh
12.2020 - 07.2021
Territory Business Manager
Coffee Day Global Ltd
03.2019 - 10.2020
Business Expansion
L&T Financial Services
01.2018 - 02.2019
Customer Service Executive
Firstsource Solutions Limited
08.2013 - 10.2013
PGDM (Marketing) -
IIEBM, Indus Business School, Pune
B.Com (Tax) -
Devi Ahilya University, Indore
Class XII -
CBSE (Kendriya Vidhyalaya)
Class X -
CBSE (St. John’s Sr. Sec. School)
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