Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anuj Sharma

Gurgaon

Summary

Having more then 6+ years of expertise in IT and telecommunications domain. Handling NMS and EMS applications on a Linux server, familiarity with Snowflake and MySQL databases. Seeking a challenging employment in a dynamic and team-oriented organization where my work will be useful, rewarding, and allow for further professional development.

Overview

7
7
years of professional experience

Work History

Technical Support Engineer

CAPGEMINI
Gurgaon
12.2022 - Current
  • Execution of Fix and Patch installation of NMS and EMS
  • Application Monitoring and troubleshooting of all NMS and EMS related issues
  • Handling the scheduled jobs such as EMS/NMS's Backup and Performing Daily Health Check of EMS/NMS
  • Maintenance of OSS Servers, Switchovers the services from Main server to Standby server and vice-versa, Fix installation in EMS & NMS on UNIX, Linux and SunOS server
  • Experience with logical volume management (LVM), analysing the disk usage and create disk partitions
  • Working as a Full-time L2 technical support engineer and providing high technical support, effectively analyzing issues, providing issue resolution, and customer notification
  • Working on Linux environment on daily basis which includes, import of the logs and investigate the issue accordingly
  • START/ STOP, CREATE/DELETE DOCKER services/Containers
  • Rescaling of DOCKER Container
  • Working knowledge on my SQL/ORACLE Database
  • Working knowledge on EXI machines (VMware) to investigate the issue reported by the customer
  • Assigning high priority tickets on daily basis on SALESFORCE, Investigate and Troubleshoot the issue the customer is facing and providing immediate resolution according to it
  • Ensure timely resolution Provided to the customer on all issues, meeting, or exceeding SLA's
  • Maintain the case priorities as per the requirement
  • Working closely with the Advance Technical support (ATS) team and system administrators to investigate the issue
  • Communicated effectively across multiple platforms and departments by performing various QA tasks and evaluating workflow
  • Create Knowledge articles on Salesforce to help internal team members for future references
  • Actively participating in self-improvement, process, and technology training programs
  • Continually striving to expand comprehension of troubleshooting methodologies
  • Maintain documentation and provide knowledge transfer for other team members
  • Prepare and facilitate training sessions where required
  • Evaluate gaps in process and operational support documentation and implement a plan to address the missing information
  • Deployment of NMS/ EMS Over various OS platform
  • Setup and configured FTP server (vsftpd), including user management, permissions, and access controls to maintain system security
  • Analysis, implementation, testing and documentation of Incidents and change requests, handling other day to day activities, such as login issues, performing Changes, working on incidents and tasks raised by different teams, troubleshooting OS issue such as high CPU utilization, Memory utilization, Process handling, data transaction etc
  • Collaborated with cross-functional teams to troubleshoot and resolve complex network and system-related problems
  • Responsible for application logs, services logs and server logs analysis as part of troubleshooting
  • Coordinate with Application support, Server Operations, Network Operations, Middleware and Database Support teams in troubleshooting production issues Experience with logical volume management (LVM), analysing the disk usage and create disk partitions
  • Managing, installing, and upgrading software packages using YUM and RPM and creating YUM repository files for offline servers Demonstrate engineering excellence in the design, systems management, automation, patching, deployment, troubleshooting, and performance tuning for Linux based operating systems.

Snowflake developer

FORAY SOFTWARE PVT.LTD
Gurgaon
11.2021 - 11.2022
  • Have knowledge in ETL snowflake and hands on experience in ETL Snowflake
  • Have good knowledge on creating Snow SQL queries
  • Have good experience on migrating data from AWS s3 bucket to Snowflake target table
  • Have worked on creating structure for data flow from Raw table to target table passing through steam
  • Have worked on creating pipes using task scheduler for executing job
  • Have good knowledge of access control
  • Have knowledge to create Data Warehouse, Schema, Stage object and File Forma object in snowflake
  • Have good knowledge on creating stored procedure for creating automated task.

NMS, EMS & OSS Admin

V5 Global Pvt Ltd
Gurgaon
05.2021 - 11.2021
  • Maintained compliance with company standards to perform all maintenance activities
  • Worked with users to diagnose and resolve network and device problems and implemented established Technical or procedural solutions
  • Monitored and analyzed server performance, such as disk utilization, Memory utilization
  • Execution of Software upgrade of NMS EMS
  • Working on NMS and OSS component like Fault Management, Configuration Management, Performance Management, Security Management, Provisioning and Administration
  • Execution of Fix and Patch installation of NMS and EMS
  • Application Monitoring and troubleshooting of all NMS and EMS related issues
  • Work on shell scripts for CPU usage, Memory consumption and number of I/O to collect performance stats and troubleshoot issues on RHEL 5/6/7
  • Experience in file system maintenance like responding to file system alerts, finding the file system usage and analyzing the highest offender and increasing file systems space
  • Extensive experience of addressing Linux systems operations center incidents, reporting, analyzing and resolving production issues
  • User files permission management including assigning, adding and updating permissions at the file and directory level
  • Maintenance of NMS Server, Switchovers the services from Main serve to Standby server and vice-versa, Fix installation in EMS & NMS on OpenStack
  • Analysis, implementation, testing and documentation of Incidents and change requests, handling other day to day activities, such as login issues, performing Changes, working on incidents and tasks raised by different teams, troubleshooting OS issue such as high CPU utilization, Process handling, etc
  • Monitoring and managing process related to application performance.

Android Developer

EUROPAY SOLUTIONS PVT.LTD
Lucknow
01.2017 - 02.2019
  • Worked as front-end developer and maintained mobile applications using Java and layout designing
  • Collaborated with cross-functional teams to design and develop mobile applications that met business requirements
  • Worked on MVP pattern to create effective and user-friendly android UI
  • Implemented RESTful APIs and third-party libraries to enhance application functionality.

Education

Bachelor of Engineering - Electronics and Communication

Naraina College of Engineering and Technology
05.2016

Skills

  • Linux
  • NBI
  • SBI
  • SNMP
  • REST API
  • Ciena MCP
  • One Control
  • Exposure to MySQL
  • NFM-P
  • NFM-T

Languages

Hindi
First Language
English
Proficient
C2

Timeline

Technical Support Engineer

CAPGEMINI
12.2022 - Current

Snowflake developer

FORAY SOFTWARE PVT.LTD
11.2021 - 11.2022

NMS, EMS & OSS Admin

V5 Global Pvt Ltd
05.2021 - 11.2021

Android Developer

EUROPAY SOLUTIONS PVT.LTD
01.2017 - 02.2019

Bachelor of Engineering - Electronics and Communication

Naraina College of Engineering and Technology

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