Associate for calling
Tech Mahindra
Bhubaneswar
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
Anuj Kumar Panda
Cuttack
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Associate for chat
Tech Mahindra
Bhubaneswar
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Handled incoming calls from customers regarding orders or other inquiries.
Adhoc Subject Matter Expert
Tech Mahindra
Bhubaneswar
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
Education
BBA -
Mahatma Gandhi University
Kolkata, WB04-2015
Bachelor of Commerce -
NIOS
Khurda, OR03-2011
I.C.S.E -
Stewart School
Cuttack, OR03-2008
Skills
- Process Improvement
- Document Typing and Formatting
- Customer Service
- Customer interaction
- Customer Engagement
- Computer Skills
- Performance Improvement
- Multitasking
- Excellent Communication
Hobbies and Interests
- SNOOKER, SEMI FINALIST IN STATE JUNIOR CHAMPIONSHIP 2012, SEMI FINALIST IN OPEN NON RANKING TOURNAMENT 2013, QUATER FINALIST IN STATE SENIOR CHAMPIONSHIP 2014, QUATER FINALIST IN MIET OPEN SNOOKER TOURNAMENT 2014, TOP SIXTEEN ON THE STATE QUALIFIED FOR ODISDHA SNOOKER PREMIER LEAGUE 2015, RUNNER UP IN GOLDEN KING OPEN SNOOKER CHAMPIONSHIP 2016
- BADMINTON, OPEN TOURNAMENT WINNER AT BIRIBATI 2014, OPEN TOURNAMENT WINNER AT JAGATSINGHPUR 2013
Timeline
Associate for calling
Tech Mahindra
Associate for chat
Tech Mahindra
Adhoc Subject Matter Expert
Tech Mahindra
BBA -
Mahatma Gandhi University
Bachelor of Commerce -
NIOS
I.C.S.E -
Stewart School
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