Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Vishal Basotia

Jaipur

Summary

Dynamic professional with a proven track record at Teleperformance, excelling in customer service and process improvement. Skilled in data analysis and system troubleshooting, I effectively resolved technical issues while enhancing team performance. Adept at building client relationships, I consistently identified cross-selling opportunities to drive business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Voice Calling

Teleperformance
Mumbai
01.2025 - 05.2025
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent customer service throughout each call.
  • Responded to customer inquiries via phone, email or chat.
  • Resolved customer complaints quickly and efficiently.

Life Insurance Agent

LIC Insurance
Jaipur
01.2014 - 12.2024
  • Provided customers with information regarding plan features, pricing, and availability.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Managed client relationships by providing prompt service and responding to inquiries in a timely manner.
  • Developed relationships with key personnel at corporate accounts to increase business opportunities.
  • Identified cross-selling opportunities by analyzing customer portfolios.
  • Attended conferences, seminars, networking events and webinars to build relationships with potential customers.

Education

J.D. - Commerce

Sydenham College
Mumbai
04-2014

Skills

  • Customer service
  • Data analysis
  • System troubleshooting
  • Technical communication
  • Process improvement
  • Client relationship management

Affiliations

  • Play tennis and cricket
  • Exercise

Languages

French
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Certification

Tally

Excel

Timeline

Customer Voice Calling

Teleperformance
01.2025 - 05.2025

Life Insurance Agent

LIC Insurance
01.2014 - 12.2024

J.D. - Commerce

Sydenham College

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Vishal Basotia