Mansi Rathore
Ranchi
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate - Voice
Flipkart India
Ranchi
07.2024 - 10.2024
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
Operations Representative
Concentrix Daksh Services
Ranchi
01.2024 - 07.2024
- Assisted customers with inquiries and complaints in a timely manner.
- Monitored customer accounts for any discrepancies or issues.
- Maintained accurate records of customer interactions and transactions.
- Performed data entry tasks accurately and quickly.
Process Executive
Nimbus BPO
Ranchi
03.2023 - 12.2023
- Developed and implemented process improvement initiatives to reduce production cost.
- Evaluated and analyzed existing processes for optimization opportunities.
Education
Bachelor of Arts - Fashion Design
Ranchi Women's College
Ranchi University, Ranchi, India09-2024
Skills
- Customer Support
- Team Collaboration
- Inbound and Outbound Calling
- Complaint escalation
- Customer Service
- Refunds and exchanges
- Customer Complaint Resolution
- Account updating
- Refunds processing
- Customer Relationship Management (CRM)
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Certificate in FABRICS at SARV INTERNATIONAL
- Certificate in National Skill Training Program in Art & Craft
Timeline
Customer Service Associate - Voice
Flipkart India
07.2024 - 10.2024
Operations Representative
Concentrix Daksh Services
01.2024 - 07.2024
Process Executive
Nimbus BPO
03.2023 - 12.2023
- Certificate in FABRICS at SARV INTERNATIONAL
- Certificate in National Skill Training Program in Art & Craft
Bachelor of Arts - Fashion Design
Ranchi Women's College
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