Oscar Basil

• Assisted senior leadership in managing all aspects of operations.
• Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
• Led teams of up to 8 Sr. Account Managers, supervising daily performance as well as training and improvement plans.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Trained and developed department leaders and management staff for specific projects and ongoing operational needs.

• As a part of long-term strategies for sustained growth and superior customer experience, proposed & implemented Hub & Spoke model of inventory (business & growth goals)
• Opened 17 Hubs across India - ideated & executed the Goals, scope, budget, and timeline.
• Managed team size of 400+ members (grew by 50%); my core team from 8 to 31.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
• Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Developed and implemented new filing systems to improve organizational efficiency and productivity.
• Consolidated vendors and renegotiated contracts to optimize costs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

It was short stint of 2 months, post which I took over the role of National Manager

• Supervised 4 staff to optimize brand expansion initiatives and productivity.
• Established and maintained operational standards for 4 locations.
• Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
• Spearheaded market expansion plans for senior leadership.
• Improved customer experience by creating custom showrooms across retail locations.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Forecasted sales and established processes to achieve sales objectives and related metrics.

• Assisted customers with onboarding and product setup to foster successful adoption and usage.
• Created customer support strategies to increase customer retention.
• Own key metrics (Deployment plan, Increase Product-Adoption, Customer Retention, and Growth)
• Customer's advocate.
• Engage proactively with customers using engagement model (based on customer segment)
• Understand and document customer's business flow (for large customers) and understanding of use-cases
• Ability to show-case product demo + work out solutions for business use cases using best product-fit
• Aligning with key customer stakeholders to establish stronger customer relationship management program (stakeholder mapping)
• Promote awareness of latest innovations/releases at Ezetap (products/features in pipeline)
• Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed
• Work with Data Analytics Team to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs.
• Proven record of accomplishment of establishing myself as a strategic trusted advisor to clients
• ISP client-Increased MRR 214% from INR 175 to INR 375 pm (US$ 52,500 to US$ 112,500 p.a.)
• Generated revenue by increasing monthly Billable subscription and Cross-Selling
• Health-care service provider signed up merchant for Value Added Services adding US$ 2/user/pm.

• Achieving Y-o-Y, Revenues grew by 83 % from 2.86 Mn in FY13 to 5.04 Mn FY14 - Volume grew by 95%.
• Managing/driving FOREX product in TN Central Region with 22 Branches
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Establish, develop, and maintain business relationships with branch staffs and few Corporate Customers.
• Generated leads from other Bank Departments, developing new avenues for incremental business.

• Mentored 12 Privilege Banker to develop skills and increase company revenue, 8 were new college recruits.
• Team managed portfolio size of INR 750 Mn and generated revenue of INR 10 Mn for FY'13
• Provided extensive support in sales, technical and business areas to key accounts.
• Worked with customers to develop strategic business and account plans.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Analyzed key competitors to respond to competitive threats.

• Managed portfolio size of INR 125 Mn generated revenue of INR 2 Mn for FY'11.
• Resolved customer complaints and disputes to maintain satisfaction and loyalty.
• Cultivated strong customer relationships by providing tailored advice and services.
• Analyzed customers' financial information to deliver personalized account guidance.
• Maintained in-depth product and service knowledge for well-informed customer advice.
• Key Portfolios: Relationship Management | Client on boarding | Risk Management | Cash Transactions |Fund Transfer| FOREX | NRI Services| Depository Operations| Remittances
• Knowledge of Regulatory Aspects: KYC| AML | Banking Regulations | FEMA Guidelines| Enhanced Due Diligence

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Reviewed sales and gross profit report to assess company efficiency.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.