Anupama A

• Spearheaded ServiceNow platform governance, managing licenses and driving upgrades for optimal performance.
• Led a team of over 35, including DevOps and BAU, to ensure seamless operations.
• Facilitated Agile ceremonies, achieving timely delivery and stakeholder alignment.
• Conducted technical analysis for all KPMG Law requirements as the primary point of contact.
• Collaborated with clients for precise requirements gathering and project alignment.
• Assigned tasks and tracked daily updates to maintain project momentum.
• Worked as an offshore delivery lead to enhance cross-border communication.
• Assisted team in resolving complex technical challenges.

• Led implementation of integrations using REST API and Flow Designer.
• Developed catalog items and enhancements for ITSM modules.
• Conducted client interactions for requirements gathering and project scope definition.
• Prepared MPP to outline project timelines and deliverables.
• Assigned tasks to team members while tracking daily progress updates.
• Reviewed update sets created by team to ensure quality and compliance.
• Managed all production deployment activities with minimal disruptions.
• Collaborated with vendors to propose solutions for various integrations.

• Configured Virtual Agent Lite, Agent Workspace, Advanced Work Assignments, and Mobile App for optimal functionality.
• Facilitated requirements gathering through direct client interactions to ensure alignment.
• Authored comprehensive Design and Technical documents, including MPP, to guide project execution.
• Conducted technical analysis on all requirements from MSA as Point of Contact (POC).
• Assigned tasks to team members while monitoring daily progress updates for accountability.
• Created reports and dashboards that supported data-driven decision-making processes.
• Established queues and developed view rules for Advanced Work Assignment management.

• Directed offshore team to execute and deliver projects successfully.
• Interacted with clients to gather requirements and define project scope.
• Prepared comprehensive MPP to guide activities and timelines.
• Developed design and technical documents to facilitate project development.
• Served as point of contact for technical analysis of MSA requirements.
• Assigned tasks to team members, tracking daily progress and updates.
• Implemented knowledge and document management workflows for operational efficiency.
• Created email notifications, reports, and dashboards for performance monitoring.

Technology:

JAVA, FileNet 4.5, Content Engine, and Process Engine.

Description:

Workflow and Imaging (WFI) provides application users with the ability to perform the following processes: New Business, Policy Serving, and Claims, with documents stored in the FileNet Content Engine and processed by Process Engine workflows.

It includes components like Kofax Capture solution, ICC, which has Files Collector and Email Collector modules that are integrated with FileNet as the document source.

Roles and Responsibilities:

• Timely delivery of deliverables within the initiatives of which I am a part.
• Report status to the client and supervisor on time.
• Mentor junior resources.
• Suggest solutions to improve processes and key concerns.
• Assist the team with any issues related to coding in Java.
• Development of standalone Java applications using core Java to execute tasks like policy search, SMS notification, etc.
• Web-based module development using Java (JSP, JS, class files).
• Worked in both Development and Project Support teams for Java error fixing and debugging.
• Supporting application health checks and suggesting improvements for the same.

Technology:

JSP, Servlet, WebLogic Page Flow, EJB, Web Service, JDBC.

WebLogic 8.1, Oracle 9i/10g, MS SQL Server 2000

Description:

Fluid is an internet banking application. It mainly caters to the retail and corporate banking sectors.

Fluid provides account information, fund transfers, letters of credit, bank guarantees, authorization, and signatory setup capabilities, to name a few.

Further, Fluid provides a separate platform for banking customers to bank online, and for bank personnel to perform back-office operations.

Roles and Responsibilities:

• Involved in providing estimation and project planning.
• Involved in the front-end development of various modules in Retail and Corporate Banking using JSP, Servlets, Java, and Java Page Flows of WebLogic.
• Involved in back-end development using EJB, Data Access Object, and Web services.
• Onsite support during implementation and post-production.
• Involved in project-related documentation (use case, unit test cases, and impact analysis document).

Technology:

JSP, Servlets, Hibernate, SQL.

Description:

E-Circular is an application software enabling instant communication of circulars from the head office/corporate office to all branches and offices, and ensures that the receiver reads the circular, through which we can overcome the delay and non-receipt of communication when the post is sent.

The user will be able to access the same from their desktop, which results in enormous time and cost savings.

Head Office will have better control over the flow of information throughout the organization by using template management and circular management, through which we can create and modify the templates and circulars.

Roles and Responsibilities:

• Involved in the front-end development of various modules using Java Swing in the NetBeans IDE.
• Project-related documentation (Low-Level Design Document and Unit Test Cases).

Technology:

J2EE, Oracle 10g, Java Swing, JBoss Application Server

Description:

Core Banking System is a next-generation solution tailor-made to help your bank achieve both present and future goals. A comprehensive, integrated-yet-modular core banking solution, it can cater to all the needs of a modern financial institution and its multiple business segments.

A fully integrated online banking software system for automating a bank's front and back office activities, CBS is specifically designed for medium and large banks and financial institutions.

Roles and Responsibilities:

• Involved in the front-end development of various modules using Java Swing in the NetBeans IDE.
• Involved in back-end development using JDBC, EJB, and Servlet.
• Involved in writing business logic using stored procedures.
• Project-related documentation (Low-Level Design Document and Unit Test Cases).