ANUPRAKASH C P
THRISSUR
Summary
Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
11
11
years of professional experience
Work History
Customer Care Executive
NICE WATER
DOHA
06.2017 - 07.2024
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Assisted customers with product selection based on individual needs.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Monitored customer trends to identify potential issues or opportunities for improvement.
- Analyzed call data to determine areas of improvement in the customer care process.
- Collaborated with other departments such as marketing or sales teams for promotional activities.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Conducted training sessions for new employees on proper telephone etiquette practices.
- Maintained accurate records of each delivery, including any special instructions given by the customer.
- Planned efficient routes to maintain delivery schedules.
- Maintained regular communication with management, drivers, and customers regarding delivery times.
Medical Representative
Fresenius kabi franchise division
Thrissur
10.2013 - 05.2015
- Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
Education
Diploma in Nautical SCIENCE -
Southern Academy of Maritime Studies
Chennai01-2010
+2 -
GVT MODEL HIGHER SECONDARY SCHOOL FOR BOYS
THRISSUR03-2008
Skills
- Call Center Operations
- Escalation management
- Exceptional organizational skills
- Customer service background
- Protocol development
- Customer Support
- Idea Development and Brainstorming
- Employee Coaching and Mentoring
- Multitasking
Languages
Malayalam
First Language
HINDI
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Timeline
Customer Care Executive
NICE WATER
06.2017 - 07.2024
Medical Representative
Fresenius kabi franchise division
10.2013 - 05.2015
Diploma in Nautical SCIENCE -
Southern Academy of Maritime Studies
+2 -
GVT MODEL HIGHER SECONDARY SCHOOL FOR BOYS
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