Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anuradha C

Business Analyst
Bengaluru

Summary

Motivated and detail-oriented MBA graduate with a BBA background, equipped with a solid foundation in business analysis, market research, and data interpretation. Seeking an entry-level Business Analyst role to apply my analytical thinking, communication skills, and academic knowledge in a dynamic business environment.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Sr. Representative, Operations

Concentrix
Bengaluru
02.2023 - 06.2024
  • Provided high-quality technical support for iPhone users, resolving issues related to software, hardware, and device performance with efficiency and accuracy.
  • Collaborated with cross-functional teams and followed strict SOPs to escalate technical concerns and ensure timely issue resolution.
  • Offered billing and transactional support, assisting customers with payment discrepancies, subscription issues, and refund requests in a secure and compliant manner.
  • Utilized CRM systems to track customer interactions, ensuring accurate data entry and follow-up on client needs.

Process Executive

Tata Consultancy Servies
Bengaluru
08.2021 - 11.2022
  • Worked as an FMI Admin in GE USCAN HealthCare Domain
  • Managed daily processing tasks, ensuring accurate data entry and adherence to established protocols.
  • Have been cross trained on vendor management, managing vendor work on order management
  • Collaborated with team members to streamline operations, enhancing overall efficiency in workflow processes.
  • Conducted quality checks on processed documents, maintaining compliance with company standards and regulations.

Education

MBA - Digital Marketing

Jain University
Bengaluru, India
04.2001 -

BBA - Marketing Management

MS Ramaiah University of Applied Science
Bengaluru, India
04.2001 -

PUC -

Vidya Mandir Pre- University College
Bengaluru, India
04.2001 -

10th Std -

Sindhi High School
Bengaluru, India
03-2016

Skills

Effective relationship management

Problem-solving

Analytical thinking

Proficient in Microsoft Excel

Time management

Power BI data visualization

Certification

Microsoft Excel - Excel from Beginner to Advanced

Timeline

Microsoft Excel - Excel from Beginner to Advanced

07-2025

Microsoft Power BI Desktop for Business Intelligence

07-2025

Sr. Representative, Operations

Concentrix
02.2023 - 06.2024

Business Analysis & Process Management

02-2023

Process Executive

Tata Consultancy Servies
08.2021 - 11.2022

MBA - Digital Marketing

Jain University
04.2001 -

BBA - Marketing Management

MS Ramaiah University of Applied Science
04.2001 -

PUC -

Vidya Mandir Pre- University College
04.2001 -

10th Std -

Sindhi High School

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