ANURADHA DEVRA
Jaipur
Summary
Detail-oriented AML/KYC professional with expertise in detecting and mitigating money laundering risks. Strong analytical skills and regulatory compliance knowledge enhance operational efficiency. Proven ability to manage complex tasks, leading to improved risk detection and management. Specializes in banking operations and process automation, driving transaction accuracy and enhancing client experiences.
Overview
8
8
years of professional experience
Work History
Process Developer
Genpact India Pvt. Ltd.
Jaipur
01.2021 - Current
- Performed KYC reviews for individuals and businesses, ensuring compliance with regulatory requirements.
- Investigated customer complaints related to banking services or products.
- Reviewed high-risk customer accounts to identify potential financial crime or suspicious activities, enhancing compliance and risk management.
- Received multiple client appreciations for supporting the team and contributing to process development through regular lean ideas.
- Achieved TTT (Train the Trainer) certification to enhance training capabilities for team members.
- Represent offshore Servicing for a UK based bank delivering customer service via Application KYC, email for its Backoffice activities, RPA– (Lending, Accounts & transactions, Application law, Deposit, Credit/Debit Card, Account Closure, Address management, Critical fund transfer for external Banks etc.
- Tracked payment processing times to ensure they met deadlines set by management.
- Processed customer transactions efficiently and accurately.
Sales Executive
Angel Broking
Jaipur
01.2020 - 01.2021
- Opened and managed Demat accounts, enabling clients to invest in securities effectively.
Customer Care Executive
Teleperformance
Jaipur
10.2018 - 12.2019
- Assisted customers with inquiries and efficiently resolved issues to enhance overall service experience.
- Advised customers on strategies to enhance their experience and increase satisfaction.
- Provided product knowledge to boost customer satisfaction and improve retention rates.
- Managed high call volumes while maintaining service quality standards.
Education
MBA - Operation Management
NMIMS University
01-2024
MA -
University of Rajasthan
01-2022
BA -
University of Rajasthan
01-2020
ITI - Computer operator programming assistant
Regional vocational training institute
01-2017
Skills
- Data & Transaction analysis
- Process automation tools
- Banking operations
- Workflow optimization
- Payment processing
- RPA implementation
- Client appreciation enhancement
- Transaction accuracy
- Regulatory compliance
Timeline
Process Developer
Genpact India Pvt. Ltd.
01.2021 - Current
Sales Executive
Angel Broking
01.2020 - 01.2021
Customer Care Executive
Teleperformance
10.2018 - 12.2019
MBA - Operation Management
NMIMS University
MA -
University of Rajasthan
BA -
University of Rajasthan
ITI - Computer operator programming assistant
Regional vocational training institute