Sitaram Mahato
Burdwan
Summary
Proven Oracle Utilities Functional Consultant with over 9 years of experience in the electricity domain, specializing in meter-to-cash processes, billing, and customer service within the utility industry. Known for enhancing system integration and billing Process efficiencies, with a strong background in handling complex Oracle CC&B module enhancements. Skilled in leading UAT and Functional Testing to drive seamless software application functionality. Eager to apply extensive knowledge and technical abilities to achieve operational excellence and innovation in future roles.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact India Pvt Ltd.
Kolkata
11.2024 - Current
- Participated in training sessions to stay updated on industry regulations and technology.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
ORACLE UTILITIES FUNCTIONAL TEST ANALYST (CC&B,C2M)
Tata Consultancy Services
Kolkata
05.2019 - 05.2024
- Ensured software application functionality met production standards through comprehensive system integration testing
- Tested end-to-end billing process, read load and market message flow
- Enhanced Oracle Utility Application Frame worm(OUAF) CC&B modules knowledge including Billing functionality and Market Message Search process flow
- Assisted in UAT document preparation by creating test scenarios, expected results, and actual outcomes
- Documented and implemented functional configuration changes to CC&B and C2M
- Processed I&C Billing HH & NHH for Invoicing
- Demonstrating extensive expertise in D0235 exception resolution
- In-depth knowledge of various industry flows such as D0289, D0052, D0205, and D0142
- Enhanced knowledge in MOP/DA/DC procedures
- Possesses extensive knowledge and expertise in the CoMC process
- Possess knowledge of CC&B/C2M and MDM modules such as Billing, Charges, Meter Read Load
- Expertise in creating HH(SA) Service Agreements using CC&B and C2M
- Tracked and documented software defects to enhance quality using JIRA
PROCESS ASSOCIATE (EDF ENERGY)
Tata Consultancy Services
Kolkata
06.2015 - 04.2019
- Managed work-flow processes for AFMS, PFV, and DF.Web Market flow systems, ensuring industry standards were met consistently
- Managed bill generation and resolved billing discrepancies as a Back Office Operations executive
- Successfully resolved an IMD exception
- Loaded NHH meter reads into MDM platform while ensuring accuracy and efficiency
CONSULTANT
Genpact(Atyati Technologies Pvt Ltd)
Kolkata
09.2013 - 04.2015
- Collected Account opening Data and uploaded for synchronization
- Documented and monitored computer equipment and peripherals using Excel spreadsheets
- Worked closely with the bank manager to create and execute impactful marketing initiatives aimed at encouraging individuals to open bank accounts and engage in transactions within rural communities
Education
B.COM - Finance
Burdwan Raj Collage
Burdwan07.2013
Skills
- Meter to Cash process
- Billing (NHH & HH)
- Customer to Meter (C2M)
- Rates Configurations
- Payment Processing
- Utilities Customer Care & Billing (CC&B)
- Meter Data acquisition
- VEE Rules
- UAT Testing
- Usage measurement
- Initial Measurement Data
- D0235 exception resolve
- Financial transaction
- MOP,DADC agent change via CC&B
- Functional Testing
- Meter Data Management (MDM)
- Expertise in creating HH Service Agreement(SA)
- Expertise Industry flow sent (D0052,D0289,D0205,D0142 etc)
- MS Excel
- Basic SQL
- Continuous Improvement
- Team collaboration
- Analytical Thinking
Certification
Lean Bronze (Six Sigma Green Belt Certified TCS)
Accomplishments
- Service & Commitment Award
- Star Performer Award
- Special Achievement Award
- Learning Achievement Award
Personal Information
Date of Birth: 05/02/90
Languages
- English, First Language
- Hindi, Advanced (C1)
- Bengali, Advanced (C1)
Father'sname
Late Ananta Lal Mahato
Alternatecontact
9830600409
Timeline
Process Developer
Genpact India Pvt Ltd.
11.2024 - Current
ORACLE UTILITIES FUNCTIONAL TEST ANALYST (CC&B,C2M)
Tata Consultancy Services
05.2019 - 05.2024
PROCESS ASSOCIATE (EDF ENERGY)
Tata Consultancy Services
06.2015 - 04.2019
CONSULTANT
Genpact(Atyati Technologies Pvt Ltd)
09.2013 - 04.2015
B.COM - Finance
Burdwan Raj Collage