SITARAM MAHATO
Burdwan
Summary
Experienced professional in the Utility Industry with 9 years of diverse roles at an Electricity Domain. Seeking a challenging position in an organization that offers unlimited growth prospects and where I can excel in Oracle CC&B, utilizing my extensive abilities and skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Oracle Utilities Functional Consultant (CC&B,C2M)
Tata Consultancy Services
Kolkata
05.2020 - 05.2024
- Performed system integration tests to ensure proper software application functionality in production environment.
- Tested end-to-end billing process, read load and market message flow.
- Enhanced Oracle Utility Application Framework CC&B modules knowledge including Billing functionality and Market Message Search process flow.
- Assisted in UAT document preparation by creating test scenarios, expected results, and actual outcomes.
- Documented and implemented functional configuration changes to CC&B and C2M.
- Identified and documented software defects using JIRA defect tracking tools.
- Processed I&C Billing HH & NHH for Invoicing.
- Demonstrating extensive expertise in D0235 exception resolution.
- In-depth knowledge of various industry flows such as D0289, D0052, D0205, and D0142.
- Enhanced knowledge in MOP/DA/DC procedures.
- Possesses extensive knowledge and expertise in the CoMC process.
- Possess knowledge of CC&B/C2M and MDM modules such as Billing, Charges, Meter Read Load.
- Expertise in creating HH(SA) Service Agreements using CC&B and C2M.
- Managed Jira tickets and prioritized them based on impact analysis.
Process Associate (EDF Energy)
Tata Consultancy Services
Kolkata
06.2015 - 04.2019
- Managed work-flow processes for AFMS, PFV, and DF.Web Market flow systems, ensuring industry standards were met consistently.
- Managed bill generation and resolved billing discrepancies as a Back Office Operations executive.
- Successfully resolved an IMD exception.
- Loaded NHH meter reads into MDM platform while ensuring accuracy and efficiency.
Consultant
Genpact(Atyati Technologies Pvt Ltd)
Kolkata
09.2013 - 04.2015
- Collected Account opening Data and uploaded for synchronization.
- Documented and monitored computer equipment and peripherals using Excel spreadsheets.
- Worked closely with the bank manager to create and execute impactful marketing initiatives aimed at encouraging individuals to open bank accounts and engage in transactions within rural communities
Education
B.COM - Finance
Burdwan Raj Collage
Burdwan07-2013
Skills
- Meter to Cash process
- Billing (NHH & HH)
- Customer to Meter (C2M)
- Rates Configurations
- Payment Processing
- Utilities Customer Care & Billing (CC&B)
- Meter Data acquisition
- VEE Rules
- UAT Testing
- Usage measurement
- Initial Measurement Data
- D0235 exception resolutionFinancial transaction
- MOP,DADC agent change via CC&B and DFweb
- Functional Testing
- Meter Data Management (MDM)
- CoMC Process
- Expertise in creating HH Service Agreement(SA)
- Expertise Industry flow sent (D0052,D0289,D0205,D0142 etc)
- MS Excel
- Basic SQL
Project Detail
- Project 1: Unbilled Reduction in I&C, EDF Energy. EDF Energy is one of the UK's largest energy companies and its largest producer of low- carbon electricity. Partnership between TCS and EDF Energy is 15 Years old and bringing transformational changes in I&C operations is very crucial. This year (2019), EDF Energy main focus is to reduce cost and become more competitive. Unbilled is an area of concern for I&C customer, where aged unbilled is the key focus. Reduction of unbilled helps to improve the cash flow and eliminate collection overheads.
- Project 2: Processing time reduction for Billing exception Category EDF I&C is one of the Utility processes operating in the UK geography, supply electricity to the business customers. Entire I&C workspace is segregated in 5 tower, Sales & Marketing, IDAM, Billing, Collection & Contacts. Each tower is responsible for different activities (Meter to cash) in Utility life cycle TCS is helping EDF I&C customer by processing meter to cash related transactions in all 5 towers. To Do exception is one of the process in Billing tower which deals in resolving Billing related errors. Once the billing error is found it is sent to OSPS team via raising a JIRA which is not an efficiently way of process as it is time consuming.
Accomplishments
- Service & Commitment Award
- Star Performer Award
- Special Achievement Award
- Learning Achievement Award
Certification
- Lean Bronze (Six Sigma Green Belt Certified TCS)
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
PERSNOAL DETAILS
- Date of Birth : 05/02/1990
- Father's Name : Late Ananta Lal Mahato
- Postal address : VILL-Gangpur, PO-Joteram, Dist- Burdwan, West Bengal-713104
- Country -India
- AlterNet Contact :9830600409
Timeline
Oracle Utilities Functional Consultant (CC&B,C2M)
Tata Consultancy Services
05.2020 - 05.2024
Process Associate (EDF Energy)
Tata Consultancy Services
06.2015 - 04.2019
Consultant
Genpact(Atyati Technologies Pvt Ltd)
09.2013 - 04.2015
B.COM - Finance
Burdwan Raj Collage
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