Harun Ul Ayub
Hyderabad
Summary
A dedicated and results driven Oracle CCB functional Consultant with over 1 years of experience in implementing and customizing Oracle CCB for utility companies. And detail oriented and customer focused professional with expertise in customer master data management, billing and prepayment. Successfully maintained data integrity, resolved billing discrepancies and optimized payment process to enhance customer satisfaction and revenue growth for hospitality companies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Developer
Genpact
Hyderabad
03.2023 - Current
- Provide support in Database updating PeopleSoft environment for manual billing.
- Transition new processes and KT (Knowledge Transfer) from COE to SSC.
- Creating customer account and updating in PeopleSoft environment.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Process Associate
Tata Consultancy Services
Kolkata
01.2020 - 01.2023
- Gathered and analyzed business requirements for Oracle CCB implementation projects.
- Configured Oracle CCB to meet business requirements.
- Developed and updated tracking spreadsheet for process monitoring and reporting.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Biology
Tufanganj Mahavidyalaya
Coochbehar07-2018
Skills
- Oracle Customer Care and Billing (CCB)
- Oracle Utilities Meter Data Management (MDM)
- Business analysis
- Utility Domain (Meter to Cash)
- Hospitality Domain (Order to Cash)
- Requirements gathering
- Configuration
- Customer master data
- Invoicing
- Data analysis
- Customer Support & Handling
Objective
- A determined employee with over 4.5 years of successfully handling high priority customers and finding ways to generate revenue for the organization. Looking for a challenging role in an organization, which provides opportunities to enhance my skills and expand my knowledge for the growth of the company.
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Certification
I have completed the below certifications course in TCS and Genpact internal
- BDA certificate in Digital
- Lean Six Sigma
- Environment Health & Safety Foundation
Declaration
I Harun Ul Ayub here by declare that the information contained herein is true and correct to the best of my knowledge and belief.
Harun Ul Ayub Kolkata
Timeline
Process Developer
Genpact
03.2023 - Current
Process Associate
Tata Consultancy Services
01.2020 - 01.2023
Bachelor of Science - Biology
Tufanganj Mahavidyalaya
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