Anurag Doot
Gurgaon
Summary
Key account manager with a strong history at Shiprocket, specializing in client relationship management and revenue growth. Proven expertise in strategic development and data analysis, driving account expansion and improving customer satisfaction. Focused on delivering measurable results and building lasting partnerships.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Shiprocket
Gurugram
07.2025 - Current
- Managed key enterprise account, overseeing sales contract negotiations and performance reporting.
- Developed strong client relationships to boost customer satisfaction and loyalty.
- Conducted regular account reviews to assess performance metrics and create actionable strategies.
- Sourced opportunities for account growth and new customer acquisition through market trend analysis.
- Collaborated with cross-functional teams to resolve client requests and service issues promptly.
- Created presentations for stakeholders, providing updates and proposals on new initiatives.
- Utilized CRM tools to analyze account data, generating reports for informed decision-making.
- Maintained accurate records of customer interactions, ensuring efficient complaint resolution.
Key Accounts officer
CJ DARCL LOGISTICS
GURGAON
08.2023 - 06.2025
- Consistently achieved and exceeded sales targets through strategic planning and account management.
- Developed strong relationships with key clients, ensuring fulfillment of logistics needs.
- Identified new business opportunities within existing accounts, driving revenue growth.
- Coordinated with internal teams for timely delivery of goods, enhancing operational efficiency.
- Implemented tracking systems to monitor shipment status and resolve logistical issues.
- Maintained daily reports, sharing insights on indent versus placement scorecard with customers.
- Prepared comprehensive reports and presentations for senior management, summarizing key achievements and challenges.
- Ensured compliance of logistics operations with relevant laws and regulations.
Team Leader
One97 Communication Pvt. Ltd (Paytm)
Jaipur
08.2022 - 07.2023
- Assessed customer needs to enhance satisfaction levels through targeted solutions.
- Handled complaints by providing timely solutions and ensuring follow-up for resolution.
- Led daily operations and project execution within Paytm to improve service delivery.
- Coordinated cross-functional communication to streamline workflow and improve collaboration.
- Trained new employees on company policies and procedures for compliance.
- Managed team performance through regular feedback to promote development.
- Handled complaints by providing timely solutions and alternatives, ensuring follow-up for resolution.
- Facilitated team meetings to align strategies and drive goal achievement.
Business Development Associate
Think and Learn(Byjus)
jaipur
04.2021 - 07.2022
- Negotiated contracts and service agreements, securing favorable terms for company and clients.
- Identified and engaged business prospects through cold calling, networking, marketing, and lead databases.
- Prepared and delivered presentations to potential clients, showcasing company offerings.
- Established partnerships with educational institutions, enhancing product visibility and outreach.
- Engaged clients to understand needs and gather feedback on offerings.
- Utilized CRM software to effectively manage customer relationships and track leads.
- Communicated with customers through multiple channels to ensure satisfaction.
- Resolved complaints by delivering timely solutions and ensuring follow-up for complete resolution.
Education
M.B.A -
Jaipur National University
Jaipur01-2021
B.com -
Caloric Teachers University
Ahmedabad01-2018
Skills
- Client relationship management
- Account development
- Business development
- Client retention
- Revenue generation
- Contract management
- Logistics and supply chain
- Data analysis
- Strategic development
- Team leadership
- Team collaboration
- Problem solving
- Decision making
- Multitasking ability
- Communication skills
Hobbies and Interests
- Puzzle Solving
- Supply Chain Innovations
- Technology in Logistics
- Professional Development
- Travelling
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Key Account Manager
Shiprocket
07.2025 - Current
Key Accounts officer
CJ DARCL LOGISTICS
08.2023 - 06.2025
Team Leader
One97 Communication Pvt. Ltd (Paytm)
08.2022 - 07.2023
Business Development Associate
Think and Learn(Byjus)
04.2021 - 07.2022
M.B.A -
Jaipur National University
B.com -
Caloric Teachers University