Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anurag Gaddam

Hyderabad

Summary

Experienced with risk assessment and fraud detection. Utilizes analytical skills to identify and mitigate transaction risks. Strong understanding of regulatory compliance and effective communication with team members.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Transaction Risk Investigator

Amazon
05.2023 - Current
  • Monitor and analyse customer accounts for suspicious activity and potential fraudulent behaviour
  • Conduct thorough investigations into flagged transactions to determine their validity, gathering and analysing relevant information
  • Investigated buyer orders on Japan Amazon Marketplace, detecting legitimate and fraudulent patterns to ensure high-quality decisions and maintain metrics
  • Assess the level of risk associated with specific transactions or accounts based on established criteria and guidelines
  • Mentored the New Hires by giving daily investigation support and resolving their doubts and queries
  • Make informed decisions regarding account actions, such as holds, pass, sanitize or further investigation
  • Conducted Audits for multiple performance metrics and formulating strategic action items for in depth analysis

Agent Role in Customer Support

[24]7. Ai
09.2021 - 09.2022
  • Answered inbound calls from customers seeking assistance with the company’s products or services
  • Collected customer data such as contact information, purchase history, and customer feedback during the call
  • Entered data into the company’s customer database to maintain accurate records of customer interactions
  • Analysed inbound call data to identify patterns and trends in customer behaviour, such as common issues or areas for improvement in the company’s products or services

Education

Bachelor of Degree - Bachelors of Commerce in Computers

St. Mary’s Centenary Degree College
01.2021

Intermediate (CBSE) - Commerce

Kendriya Vidyalaya AFS Begumpet
01.2018

10th (CBSE) -

Kendriya Vidyalaya AFS Begumpet
01.2016

Skills

    SQL

    Microsoft Excel

    Microsoft Word

    Risk Management

    Fraud Investigations

    Data Analysis and Reporting

Certification

  • Nxtwave - Data Analytics, In Progress
  • Nxtwave - SQL(SQLite), In Progress
  • Nxtwave – Power BI, In Progress

Timeline

Transaction Risk Investigator

Amazon
05.2023 - Current

Agent Role in Customer Support

[24]7. Ai
09.2021 - 09.2022

Bachelor of Degree - Bachelors of Commerce in Computers

St. Mary’s Centenary Degree College

Intermediate (CBSE) - Commerce

Kendriya Vidyalaya AFS Begumpet

10th (CBSE) -

Kendriya Vidyalaya AFS Begumpet

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Anurag Gaddam