AWS
Anurag Indla
Customer Support Associate
Hyderabad,TG
Summary
Customer Service Representative with 1 year of experience working with Amazon and TechMahindra. Trained in project and time management with extensive knowledge of Inbound Chat process and international call process and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
2
2
Languages
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Customer Support Associate
Amazon India Development center
Hyderabad, Telangana
04.2020 - 01.2021
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
- Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
- Issued credits for contested returns, shipping fees and damaged merchandise.
Customer Service Representative
Tech mahindra
Hyderabad, Telangana
05.2019 - 07.2019
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education
M.P.C - Science
Board Of Intermediate
Hyderabad 06.2008 - 06.2011
No Degree - Computer Science
B.Tech(CSE)
HyderabadBBA - Business Administration And Management
Osmania
Hyderabad 10.2018 - Current
Skills
Order fulfillment
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Adobe photoshop and Premier, Illustrator
Office
Interests
Playing Piano, Journal Writing, Writing Poems
Piano
As an Hobby and an interest like to play piano and like to compose poems with it
Timeline
Customer Support Associate
Amazon India Development center
04.2020 - 01.2021
Customer Service Representative
Tech mahindra
05.2019 - 07.2019
BBA - Business Administration And Management
Osmania
10.2018 - Current
M.P.C - Science
Board Of Intermediate
06.2008 - 06.2011
No Degree - Computer Science
B.Tech(CSE)
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