ANURAG KUMAR SINGH
Noida
Work Preference
Summary
Dynamic, results-driven professional specializing in transitions and operations across diverse industries, including IT consulting, finance, and accounting. Proven leader with a successful track record of guiding cross-functional teams and executing strategies that optimize processes while enhancing operational efficiency. Recognized for exceptional problem-solving abilities and strategic planning skills, consistently delivering impactful solutions aligned with business objectives. Committed to fostering collaboration and innovation to drive sustainable growth and success.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Transition Manager
Provana
Noida
06.2025 - Current
- Developed and implemented transition plans, including timelines, budgets, and resource allocation.
- I stayed at the client location (onsite) for 8 weeks to ensure the transition was successful and to build the relationship with the client.
- Managed over 20 process captures daily to expedite the transitions to assist with client-specific situations.
- Coordinating with stakeholders to ensure clear communication and alignment during organizational changes.
- Overseeing the execution of transition activities, such as system migrations, relocations, or process rollouts.
- Identifying risks and creating mitigation strategies to ensure business continuity.
- Conducting workshops and training sessions to support employees through change.
- Monitoring progress against milestones, and adjusting plans to meet objectives.
- Ensure compliance with legal, financial, and industry regulations during transitions.
- Preparing regular status reports and presenting updates to senior management and clients.
- Defining KPIs to measure performance, and recommending process improvements.
- Capture lessons learned to refine future transition strategies.
Senior Operations Manager
Genpact
Noida
06.2023 - 05.2025
- Successfully transitioned and managed a high-performing team as a leader for a prominent U.S. pharmaceutical company.
- Led a team of 140 finance professionals, overseeing all aspects of financial operations within Service Level Agreements to meet all KPIs, and CSLs.
- Primary responsibilities in direct projects include chargebacks, dispute management, and cash application.
- Streamlined the financial reporting process by introducing macro-enabled spreadsheets, resulting in a 20% reduction in reporting time.
- Implemented cost-saving measures, including efficiency-driving methods and RPA BOTs, leading to a 15% decrease in operational expenses.
- Conducted regular performance reviews and provided mentoring to team members, resulting in a 10% increase in overall team productivity.
- Led cross-functional teams to streamline operations, resulting in improved efficiency and enhanced service delivery.
- Implemented strategic initiatives that reduced costs and optimized resource allocation across multiple departments.
- Developed and executed comprehensive training programs, increasing employee engagement and enhancing overall team performance.
- Spearheaded process improvement projects, leading to significant reductions in turnaround times and increased customer satisfaction.
- Collaborated with senior leadership to define strategic goals, aligning departmental objectives with overall business priorities.
Manager
Genpact India
Noida
07.2020 - 06.2023
- I joined Genpact in 2020, at the onset of the global pandemic.
- Transitioned new processes for a major pharmaceutical client exclusively through remote work.
- Gathered experience in managing various aspects of operations remotely.
- Established performance metrics and reporting frameworks, enabling data-driven insights that informed strategic initiatives and operational adjustments.
- Developed and implemented training programs that increased staff performance and reduced onboarding time for new hires.
- Developed, maintained, and nourished client relationships throughout the two years of the pandemic.
- Successfully went live on the scheduled date after completing the blueprints, hiring the entire team from scratch, onboarding, and managing asset allocations.
Team Lead AR Cash Application
iQOR INDIA SERVICES
Noida
08.2011 - 07.2020
- Managed accounts receivable functions, including cash application, and order-to-cash processes.
- Received and processed payments from debtors via ACH, checks, and credit cards, applying all payments to invoices.
- Addressed and resolved deductions taken by debtors, investigating reasons for deductions, and entering reason codes into the system.
- Reconciled accounts receivable statements to ensure accuracy.
- Mentored and trained new associates on cash application procedures.
- Conducted quality checks within the department to ensure adherence to standards.
- Successfully transitioned 7 projects throughout my tenure with the company, exclusively through remote work.
Education
B.Tech / B.E - Engineering
Graphic Era University
Dehradun, India05-2011
Skills
Operations Efficiency
Performance Management
Client Relationship
GL Reconciliation
Accounts Receivable
Financial Analysis
Operation Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transition Manager
Provana
06.2025 - Current
Senior Operations Manager
Genpact
06.2023 - 05.2025
Manager
Genpact India
07.2020 - 06.2023
Team Lead AR Cash Application
iQOR INDIA SERVICES
08.2011 - 07.2020
B.Tech / B.E - Engineering
Graphic Era University
Languages
ENGLISH
HINDI