Anurag Mahamuni
Pune
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions
Overview
13
13
years of professional experience
Work History
Technical Support Executive
Vishal Enterprices
Pune
09.2022 - 09.2024
- Developed client relationships through regular communication and meetings.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Maintained records of troubleshooting activities and customer interactions.
- Provided remote support to customers experiencing technical difficulties.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Identified needs of customers promptly and efficiently.
Client Executive
FIGMD
Pune
09.2017 - 04.2019
- Developed client relationships through regular communication and meetings.
- Assessed customer needs and identified areas of improvement in services provided.
- Presented new products and services to existing customers via webinars, email campaigns.
- Created customized materials such as presentations, proposals, brochures.
- Analyzed customer data to identify opportunities for additional sales or service offerings.
SR ASSOCIATE
WNS
Pune
01.2013 - 04.2015
- Worked varied hours to meet seasonal and business needs.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Answered incoming telephone calls and processed incoming and outgoing mail to perform sales.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
ASSOCIATE
Mphasis
Pune
04.2011 - 09.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Graduate
Shivaji University
04-2022
HSC
Ness Wadia
04-2011
SSC
St Jude High School
04-2007
Skills
- Sales Targeting
- Customer Trend Analysis
- Customer Billing
- Written and verbal communications
- Customer Relationship Management
- Troubleshooting
- Process Improvement Initiatives
- Quality Standards
Timeline
Technical Support Executive
Vishal Enterprices
09.2022 - 09.2024
Client Executive
FIGMD
09.2017 - 04.2019
SR ASSOCIATE
WNS
01.2013 - 04.2015
ASSOCIATE
Mphasis
04.2011 - 09.2012
Graduate
Shivaji University
HSC
Ness Wadia
SSC
St Jude High School
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