Summary
Overview
Work History
Education
Skills
Timeline
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Anurag Mathur

Process Trainer
Noida,UP

Summary

Hardworking Process Trainer with extensive knowledge of Training Skills and products and related processes. Collaborative team player adept at working with customer service to understand training needs. Eager to apply skills and 3 years of experience to a long-term position.

Overview

2
2
years of post-secondary education
5
5
years of professional experience

Work History

Process Trainer

Tech Mahindra Ltd
Noida, UP
09.2018 - Current
  • Handling new hire training (NHT) for Verizon Wireless process - Facilitation of training material shared by the Clients
  • Tracking the training completions and attendance of NHT and sharing it to stakeholders on a daily basis
  • Facilitation of Continue Education (CE) training and driving completions and generating revenue
  • Leading Nesting batched post NHT until New batch gets assigned to Team Leaders
  • Completing coaching and check in as per Verizon standard and driving correct behaviors and performance
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Certified as a Lead Trainer from Verizon for Noida and Hyd site where I was responsible to get new Trainers certified on training skills and facilitation.

Associate Technical Support

Tech Mahindra Ltd
Hyderabad, Telangana
06.2017 - 08.2018
  • Driving individual performance and helping team meeting monthly performance and productivity targets
  • Supporting US customers to troubleshoot any technical issue they face with DSL, Fiber and Phone services.

Customer Service Executive

Tata Business Support Services
Hyderabad, Telangana
08.2016 - 06.2017
  • Assisting credit card holders over the call and on e-mail according to their queries regarding the redemption of reward points. .
  • Taking escalation calls and drive the resolution for customers..
  • Involved in booking movie tickets, Flight ticket, hotel reservations i.e. (International & Domestic) - Helping supervisor to streamline the process

Education

Sr. Sec. Education -

Cambridge Sr. Sec. School
Jodhpur
05.2011 - 04.2012

Secondary Education -

Brahampuri Adarsh Vidhya Mandir
Jodhpur
05.2008 - 04.2009

Skills

    Training Delivery and Facilitation

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Timeline

Process Trainer

Tech Mahindra Ltd
09.2018 - Current

Associate Technical Support

Tech Mahindra Ltd
06.2017 - 08.2018

Customer Service Executive

Tata Business Support Services
08.2016 - 06.2017

Sr. Sec. Education -

Cambridge Sr. Sec. School
05.2011 - 04.2012

Secondary Education -

Brahampuri Adarsh Vidhya Mandir
05.2008 - 04.2009

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Anurag MathurProcess Trainer