sakshi Sharma
Secunderabad
Summary
Dynamic training professional with a proven track record at Dell International Services, adept at developing impactful training materials and enhancing team performance. Skilled in process improvement and effective communication, I excel in implementing training programs that boost employee engagement and streamline workflows, ensuring service excellence and operational efficiency.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Process Trainer
Dell international services Pvt Ltd
Mohali
11.2005 - 01.2012
- Developed training materials for new processes and systems.
- Conducted training sessions for new hire groups of employees.
- Facilitated workshops to enhance team collaboration and communication.
- Collaborated with management to refine training programs and content.
- Developed and implemented training programs for new process employees.
- Conducted classroom, on-the-job, and web-based training sessions to ensure employee understanding of processes.
Team Leader
Airtel
Chandigarh
07.2003 - 10.2005
- Led daily team operations to ensure service delivery excellence.
- Coordinated training programs to enhance team skills and performance.
- Implemented process improvements to streamline workflow efficiency.
Education
Bachelor of Arts -
Panjab University
Chandigarh 05.2006 - 07.2009
Skills
- Development of training materials
- Process improvement
- On-the-job training
- Workshop facilitation
- Training program implementation
- Customer relationship management
- Team performance enhancement
- Workflow efficiency optimization
- Classroom training delivery
- Effective communication
- Team building
- Time management
- Train-the-trainer
- Training delivery
- Coaching and mentoring
- Training program development
- Employee engagement
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Awarded employee of the quarter for consecutive 6 quarters.
References
References available upon request.
Timeline
Bachelor of Arts -
Panjab University
05.2006 - 07.2009
Process Trainer
Dell international services Pvt Ltd
11.2005 - 01.2012
Team Leader
Airtel
07.2003 - 10.2005