Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Languages
Timeline
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Anurag Patole

Anurag Patole

Nashik

Summary

A purposeful and motivated senior professional support consultant with operational and technical support service and project coordination experience in the IT industry. Possesses demonstrated know-how in offering full administrative support as well as marketing assistance for publishers activities and making sure that all's done with maximum efficiency and without violations. I do have leadership skills and tend to be very active in solving problems, and they possess high motivation for new things.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Development Executive/Support Consultant

Aress Software And Education Technologies
Nashik
04.2023 - Current
  • Developed and implemented strategies to increase customer base and revenue growth.
  • Built relationships with clients, partners and vendors to facilitate successful partnerships.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Monitored campaign performance and analyzed data to make strategic recommendations.
  • Resolved escalated tickets in a timely manner while keeping customers informed of progress.
  • Trained new team members on support protocols and best practices.
  • Developed and maintained relationships with clients to ensure satisfaction with advertising campaigns.

Project Co-ordinator

Winjit Technologies
Nashik
12.2021 - 01.2023
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Tracked hours and expenses to keep project on task and within budgetary parameters

Senior Technical Support Engineer

Cognizant
Pune
05.2020 - 03.2021
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Served as primary point of contact for support relating to owned solutions and products
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Updated and maintained current customer support database

Virtual Administrative Assistant

Eluminous Technologies
Nashik
10.2018 - 04.2020
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information
  • Executed travel arrangements by researching and booking flights and accommodations
  • Managed CRM input, exports and clean up
  • Entered supervisor's shopping list into online shopping site and coordinated deliveries
  • Researched topics and events to support supervisor's work agenda and projects
  • Uploaded files for team use on Google Suite and SharePoint
  • Answered and screened calls to provide information, schedule appointments and take detailed messages

Technical Support Engineer

Mphasis - An HP Company
Pune
04.2013 - 05.2014
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
  • Served as primary point of contact for support relating to owned solutions and products
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Met with team personnel to share details of discovered issues and recurrent custom complaints
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems
  • Explained technical information in clear terms to promote better understanding for non-technical users

Education

Bachelor of Science - Mass Communication

Vishwakarma Creative-I College
Pune
03.2013

Associate of Science - Science Education

St. Francis Jr. College
Nashik
01.2009

High School Diploma -

Kendriya Vidyalaya
Nashik
05.2007

Skills

  • Sales pipeline management
  • Relationship building and rapport
  • Prospect targeting
  • Scheduling and calendar management
  • Business correspondence
  • Complaint resolution
  • Multi-line phone talent
  • Technical Support
  • Technical Analysis
  • Presentation ability

Certification

  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Product Management
  • Pursuing Devops Architect Master's Programme

Languages

Marathi - Advanced, Hindi - Advanced, English - Advanced, Kannada - Intermediate

Hobbies and Interests

Table Tennis Enthusiast: One of my favorite pastimes involves the swift exchange of volleys on the table tennis court. The sport's dynamic nature and the blend of skill and strategy have always captivated me. Whether it's the precision of a well-executed spin shot or the thrill of a close match, table tennis holds a special place in my virtual heart., Social Cause Drama Enthusiast: Delving into the intricacies of social causes and the drama that often unfolds within these realms is another facet of my persona. I'm passionate about understanding the complexities of societal issues, engaging in conversations, and promoting awareness. From the highs of successful initiatives to the challenges faced in making a positive impact, the drama surrounding social causes fuels my commitment to a better world., Travelling Aficionado: Exploring the diverse landscapes and cultures India has to offer is an adventure that resonates deeply with me. Through the lens of information and imagination, I embark on many journeys, absorbing the essence of different places. Whether it's the bustling streets of Mumbai, the serene landscapes of Nainital, or the historical richness of Tamilnadu, my travels allow me to appreciate the beauty and diversity of our Country.

Languages

Marathi
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

Timeline

Business Development Executive/Support Consultant

Aress Software And Education Technologies
04.2023 - Current

Project Co-ordinator

Winjit Technologies
12.2021 - 01.2023

Senior Technical Support Engineer

Cognizant
05.2020 - 03.2021

Virtual Administrative Assistant

Eluminous Technologies
10.2018 - 04.2020

Technical Support Engineer

Mphasis - An HP Company
04.2013 - 05.2014
  • Salesforce Administrator
  • Salesforce Advanced Administrator
  • Product Management
  • Pursuing Devops Architect Master's Programme

Bachelor of Science - Mass Communication

Vishwakarma Creative-I College

Associate of Science - Science Education

St. Francis Jr. College

High School Diploma -

Kendriya Vidyalaya
Anurag Patole