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Hi, I’m
ANURAG RANJAN
Consulting Analyst
New Delhi
Summary
Results-oriented analyst skilled in managing and analyzing large volumes of information. Identifies and addresses potential issues in operations, workflow, and production by uncovering trends that impact business success. Utilizes data-driven insights to drive strategic decision-making and optimize processes. Strong ability to streamline operations and improve efficiency through innovative solutions.
Overview
4
years of professional experience
1
Certification
3
Languages
Work History
MercerGurugram, Haryana
Analyst Consultant
11.2023 - Current
Job overview
- Identified trends and patterns in large datasets, leading to actionable insights for business growth
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
- Leading in managing the Invoicing for entire India Market.
- Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support
- Handling JIRA Tickets Globally
- Evaluated merger and acquisition opportunities for clients, conducting due diligence assessments to ensure successful transactions.
- Increased client satisfaction by providing tailored consulting solutions to address their unique business challenges.
- Streamlined internal processes, enhancing the efficiency of the consulting team and reducing project turnaround time.
- Assisted clients in navigating regulatory requirements, minimizing risks associated with non-compliance while maximizing business potential.
- Implemented new project management methodologies, improving team collaboration and overall project success rate.
Hewlett Packard EnterpriseNew Delhi
Technical Support Analyst
03.2021 - 11.2023
Job overview
- Personable and knowledgeable IT support technician with over 2 years 9 months of experience assisting customers with various hardware and software related issues
- Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support
- Improved customer satisfaction by providing timely and accurate technical support to end-users
- Coordinated with Level 1 technical support specialists to take over calls outside their level of support
- Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
- On boarded and trained all incoming junior tech support specialists
Education
Hansraj College, University of DelhiNew Delhi
M.Com from Finance & Marketing
Shaheed Bhagat Singh College, University of DelhiNew Delhi
B. Com (hons) from commerce
Sacred Heart SchoolLucknow
AISSCE from Science (PCM)
Maharshi University Lucknow
MBA from Information Technology
11.2025
Skills
IT Service Management
Software
HTML Tool / Technology
Technical Tool - SAP CDAX
Power BI
JIRA
SharePoint
Genesys
Taxation
Invoicing
Risk Management
Project Management
Data analysis
Data profiling
Process Mapping
Oracle Business Intelligence
Business needs analysis
Certification
Internship, Successfully completed internship of 45 days in Marketing and sales domain from TAPT SERVICES.
Projects
TRADE & SAPOS, HP Bangalore, Handled the 2 Major clients under the Trade Project - Coforge, Nokia. Analyzing the Data for Commercial and Consumer client. Specific Point of Contact for - Quotation and Invoicing. 93% Accuracy for customer relation. Handling Escalation. Invoicing and Certification, Lead the entire India market for invoicing and escalation.
Interests
Timeline
Analyst Consultant
Mercer
11.2023 - Current
Technical Support Analyst
Hewlett Packard Enterprise
03.2021 - 11.2023
Hansraj College, University of Delhi
M.Com from Finance & Marketing
05.2022
Shaheed Bhagat Singh College, University of Delhi
B. Com (hons) from commerce
05.2020
Sacred Heart School
AISSCE from Science (PCM)
05.2015
Maharshi University
MBA from Information Technology