Summary
Overview
Work History
Education
Skills
Websites
Certification
Additional Information
Timeline
Generic

ANURAG RAUT

Nagpur

Summary

IT Service Desk professional with 2.5 years of experience at Tata Consultancy Services (TCS) supporting enterprise users in IT support-aligned BPS operations. Experienced in incident and service request management, SLA adherence, and L1 troubleshooting. Possesses working knowledge of Windows OS, VPN, AWS VPC basics, and ITIL processes with exposure to ServiceNow.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification

Work History

Process Associate (IT Support Aligned)

Tata Consultancy Services
Nagpur
07.2023 - 11.2025
  • First point of contact for enterprise users for IT incidents and service requests
  • Logged, updated, and tracked tickets using ITSM tools while meeting SLA timelines
  • Provided L1 troubleshooting for system access, email issues, VPN connectivity, and applications
  • Escalated unresolved incidents to L2/L3 teams with complete documentation
  • Followed ITIL-based incident and request management workflows
  • Supported global users via voice, chat, and email channels

Internship Trainee (IT Support)

Hexaware Technologies
Nagpur
11.2022 - 04.2023
  • Assisted in application and system support activities
  • Gained exposure to enterprise IT environments and ticket handling
  • Supported senior engineers during troubleshooting and issue resolution

Education

Bachelor of Science - Mathematics, Chemistry & Physics

Rashtrasant Tukadoji Maharaj Nagpur University
Maharashtra, India

Skills

  • IT Service Desk L1/L2 Support
  • Incident & Service Request Management
  • ITIL Fundamentals
  • SLA Compliance
  • ServiceNow
  • Windows 10/11 Troubleshooting
  • VPN & Remote Access
  • User Access Support
  • AWS VPC
  • VPC Peering
  • TCP/IP
  • DNS
  • DHCP
  • Escalation & Documentation
  • Voice/Chat/Email Support
  • Operating Systems: Windows
  • Cloud: AWS Fundamentals
  • Amazon VPC
  • Networking: TCP/IP
  • VPN
  • Tools: ServiceNow
  • MS Outlook
  • Programming: Python
  • MySQL

Certification

  • ServiceNow Certified - LinkedIn
  • AWS SimuLearn: Cloud Practitioner
  • Google AI Agents Intensive Course
  • Deloitte Australia - Data Analytics Job Simulation
  • Oracle MySQL Explorer Badge
  • Python Coder Certification

Additional Information

Willing to work in 24/7 rotational shifts, Comfortable supporting global users

Timeline

Process Associate (IT Support Aligned)

Tata Consultancy Services
07.2023 - 11.2025

Internship Trainee (IT Support)

Hexaware Technologies
11.2022 - 04.2023

Bachelor of Science - Mathematics, Chemistry & Physics

Rashtrasant Tukadoji Maharaj Nagpur University
ANURAG RAUT