Anurag Sharma
New Delhi
Summary
Adept at transforming service staff into customer service experts, I leveraged my expertise in training delivery and relationship building at Crystal Autocar Pvt ltd (MG Motor), significantly enhancing team performance. My background also includes advancing educational methodologies, evidenced by curriculum development and the successful coaching of diverse academic teams.
Overview
13
13
years of professional experience
Work History
Service Trainer
Crystal Autocar Pvt ltd ( MG Motor )
New Delhi
09.2023 - Current
- Conducted training sessions for new service staff on product knowledge and customer service policies.
- Delivered presentations to groups of up to 50 people regarding best practices in customer service.
- Developed comprehensive training materials, including manuals, handbooks, PowerPoint presentations and interactive activities.
- Assessed performance of employees through surveys, interviews and observation techniques.
- Monitored the progress of trainees by providing feedback on job-related tasks.
- Analyzed employee performance data to identify areas requiring additional instruction or improvement.
- Incorporated multimedia elements into existing curriculum to enhance learning experience for trainees.
Education Consultant
Learning Links Foundation
New Delhi
01.2023 - 11.2023
- Collaborated with school administrators to integrate advanced educational technologies and resources into the curriculum.
- Analyzed educational data to monitor student progress and adjust instructional strategies accordingly.
- Conducted comprehensive assessments to evaluate student learning abilities and identify areas for improvement.
- Developed curriculum and learning materials to increase comprehension.
PGT Mathematics Teacher
Kala Niketan International School
New Delhi
12.2020 - 12.2021
- Developed and implemented lessons plans for Mathematics classes.
- Organized field trips to local universities to expose students to mathematics-related activities.
- Created a variety of challenging assignments that encouraged critical thinking skills in mathematics.
- Held regular parent-teacher conferences regarding student progress in math classes.
TGT Mathematics Teacher
Victoria Public Sr Secondry School
New Delhi
09.2019 - 12.2020
- Developed and implemented lessons plans for Mathematics classes.
- Conducted assessments of student learning to measure progress.
- Maintained accurate records of student grades and attendance.
TGT Science
Nitya Academy
New Delhi
01.2012 - 07.2019
- Developed lesson plans tailored to the individual needs of each student.
- Assisted students in understanding and mastering difficult science topics.
Education
Bed - Physical Sciences And Mathematics
Shri Sat Jinda Kalyana College,
Rohtak11-2020
B Tech - Mechanical Engineering
Indprastha Engineering College
New Delhi 08-2016
12th Grade - PCMB
RPVV Gandhi Nagar
New Delhi 04-2012
10th Grade - All Subject
RPVV Sham Nath Marg
New Delhi 04-2010
Skills
- Learning Management Systems
- Customer Assistance
- Relationship Building
- Training delivery
- Industry Expertise
- Coaching and training
- New Hire Training
- Virtual Learning Management
- Class Scheduling
- Job Skill Building
- Team Exercises
- Employee Interviewing
Affiliations
- NCC Cadet (Indian Naval Wing) – Developed leadership, teamwork, and discipline.
- Organizer and Captain of multiple events and cultural fests at college (2013-2016).
- School Competitions – Actively participated in Yoga, Kabaddi, and Volleyball competitions.
- Volunteer – Independence Day parade and various school-level activities.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Service Trainer
Crystal Autocar Pvt ltd ( MG Motor )
09.2023 - Current
Education Consultant
Learning Links Foundation
01.2023 - 11.2023
PGT Mathematics Teacher
Kala Niketan International School
12.2020 - 12.2021
TGT Mathematics Teacher
Victoria Public Sr Secondry School
09.2019 - 12.2020
TGT Science
Nitya Academy
01.2012 - 07.2019
Bed - Physical Sciences And Mathematics
Shri Sat Jinda Kalyana College,
B Tech - Mechanical Engineering
Indprastha Engineering College
12th Grade - PCMB
RPVV Gandhi Nagar
10th Grade - All Subject
RPVV Sham Nath Marg
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