Anurag Singh
Indore
Summary
Dynamic professional with a proven track record at upGrad Education Pvt Ltd, excelling in customer retention and revenue management. Leveraged communication and negotiation skills to generate over $10 million annually, supporting 800+ professionals in achieving their career goals. Specializes in personalized support and business development, ensuring high client satisfaction and loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Academic Counsellor
upGrad Education Pvt Ltd
Bangalore
05.2023 - 08.2024
- Successfully handled customer queries and issues, contributing to a total revenue generation of over $10 million in a year through effective customer engagement and support.
- Reached a significant achievement by assisting in generating $1 million in revenue in a single day through exceptional customer service and support strategies.
- Built and maintained strong client relationships by providing personalized and responsive customer care, utilizing below-the-line (BTL) communication strategies to ensure satisfaction and loyalty.
- Delivered tailored career counseling and support to over 800 professionals, helping them navigate their career paths, and providing insightful guidance.
- Managed daily interactions with more than 150 clients, ensuring prompt resolution of inquiries, and fostering positive relationships.
- Oversaw customer support for technical programs in fields such as Data Science, Full Stack Development, Artificial Intelligence, Machine Learning, and Cloud Computing, ensuring clients received comprehensive assistance with program-related concerns.
Business Development Associate
Quest
12.2022 - 05.2023
- Provided personalized customer support by assisting individuals in identifying their goals, and guiding them toward solutions that align with their aspirations.
- Actively supported customers in finding the right paths to achieve their professional objectives, ensuring a high level of satisfaction through tailored assistance.
- Engaged with over 120 clients daily, addressing inquiries, resolving issues, and providing valuable guidance to ensure positive experiences, and effective problem resolution.
Subject Matter Expert
Samsung US
11.2021 - 10.2022
- Acted as a Subject Matter Expert for another team members
- Helped to increase customer return rates by providing excellent customer service at all time
Customer Care Executive and Sales Executive
Teleperformance India
11.2019 - 09.2021
- Worked as a Customer care Executive in Rebel Us Email support and Instacart Chat Process
- As a Sales Executive In Du telecom Process
Education
Bachelor's of Technology -
Mahakal Institute Of Technology
Ujjain, MP08.2018
New Catholic Mission H.S. School - PCM
New Catholic Mission H.S. School
MP07.2014
Skills
- Ability to work in a team
- Communication and negotiation
- Business Development
- Adaptability
- Revenue Management
- Personalized support
- Customer retention
Languages
- English
- Hindi
Certification
- Awarded for excellence in customer support and sales, consistently exceeding targets, ensuring customer satisfaction, and driving revenue growth.
Timeline
Academic Counsellor
upGrad Education Pvt Ltd
05.2023 - 08.2024
Business Development Associate
Quest
12.2022 - 05.2023
Subject Matter Expert
Samsung US
11.2021 - 10.2022
Customer Care Executive and Sales Executive
Teleperformance India
11.2019 - 09.2021
Bachelor's of Technology -
Mahakal Institute Of Technology
New Catholic Mission H.S. School - PCM
New Catholic Mission H.S. School
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