Anurag Singh

1. Revenue Generation & Client Retention

• Target Achievement: Consistently achieve fortnightly and monthly revenue, client retention, and renewal targets.
• Upselling: Identify opportunities to upsell premium services and digital marketing solutions to existing clients.

2. Team Leadership & Development

• Team Management: Lead, mentor, and manage a team of 20+ individuals (including Team Leaders and Executives).
• Talent Development: Recruit, train, and formulate development plans to upskill team members.
• Performance Tracking: Monitor team productivity, conduct quality audits, and drive results through incentive programs.

Business Analytics & Strategy

• Forecasting: Accurately forecast revenue and define action plans to address market challenges and regional trends.
• Client Meetings: Conduct regular in-person (F2F) and video consultation meetings with clients

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted Traning sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client renewals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.