Summary
Overview
Work History
Education
Skills
Internship Achievements
Timeline
Generic
Anurag Tiwari

Anurag Tiwari

Customer Service Analyst
Satna

Summary

A profoundly energetic and experienced client care guide with three years of insight across an assortment of client care divisions. By handling and following up on all incoming phone calls, emails, and Web Chat, by providing resolution to the users.

Friendly Customer Service Analyst with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior Associate

Fist Games
04.2022 - 11.2024
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior associates, fostering professional growth and helping them reach their full potential.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.

Associate

First Games
12.2020 - 04.2022
  • Company Overview: First Games is India's best gaming app to play real money games.
  • Directing all customer issues to a palatable end.
  • Ensuring all calls are replied inside a 30 second time period and sticking to SLAs.
  • Managing and handling escalations desk while coordinating along with L1 and L2 Team.
  • Received the Rockstar Award by the Business head.
  • First Games is India's best gaming app to play real money games.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Sr. Customer Service Associate

Teleperformance global services pvt ltd
06.2020 - 11.2020
  • Attending training sessions to grow knowledge of product and to develop customer service skills.
  • Processing and logging incoming calls into CRM system.
  • Identifying customer needs.
  • Forwarding and escalating inquiries to relevant individuals and departments.
  • Providing outstanding customer service.
  • Updating customer information as required.
  • Performing other duties as the need arises.

Business Development Executive

Flexsin Technology
02.2019 - 10.2019
  • Developed short-term and long-term customer acquisition objectives and strategic plans to meet market needs.
  • Completed and submitted monthly and yearly reports to support executive decision-making.
  • Collaborated with sales and marketing departments to support business objectives and client acquisition.

Intern

WeOne Company
05.2016 - 04.2018
  • Company Overview: It was a Mumbai based Start up which was working in the field of digital marketing.
  • Interact with the Co founder sir.
  • Contribute a major role of Team leader and uniformly build a team size of 20,000 people.
  • It was a Mumbai based Start up which was working in the field of digital marketing.

Education

Bachelor of Engineering - Mechanical Engineering

Rajiv Gandhi Prodyogiki Vishwavidya
06.2014 - 07.2018

Skills

Client Relationship Management

Internship Achievements

  • WeOne Company, 05/01/16, 04/30/18, Team Leader, It was a Mumbai based Start up which was working in the field of digital marketing where I contribute a major role of Team leader and uniformly build a team size of 20,000 people.
  • Champion Networks Pvt. Ltd, 07/01/15, 06/30/16, Virtual Team Leader, Pleasure to work with Co-founder Shri Late Mahesh Verma Sir. (Start up) Role - App store optimizer. Team Size - 4000+ Member in Team within a year!!

Timeline

Senior Associate

Fist Games
04.2022 - 11.2024

Associate

First Games
12.2020 - 04.2022

Sr. Customer Service Associate

Teleperformance global services pvt ltd
06.2020 - 11.2020

Business Development Executive

Flexsin Technology
02.2019 - 10.2019

Intern

WeOne Company
05.2016 - 04.2018

Bachelor of Engineering - Mechanical Engineering

Rajiv Gandhi Prodyogiki Vishwavidya
06.2014 - 07.2018
Anurag TiwariCustomer Service Analyst