ANUREEMA DAS
Sr Tech Lead Technical Writer
Https://www.linkedin.com/in/anureema-das-a31115135/
Summary
Strategic and results-driven Professional Technical Writer with 11+ years of experience crafting clear, user-centric documentation for enterprise software and technical systems. Adept at transforming complex concepts into accessible content for diverse audiences. Proven success in leading documentation projects, mentoring teams, and implementing scalable content strategies using DITA/XML and CMS platforms. Passionate about driving clarity, consistency, and efficiency in technical communications.
Overview
17
17
years of professional experience
2011
2011
years of post-secondary education
Work History
Sr Technical Lead Technical Writer
Mindteck
Bengaluru
08.2025 - Current
- Create, maintain and improve software and other documentation using XMetal and SDL Tridion docs, ensuring structured, reusable content aligned with DITA standards.
- Worked with team members, to help them make effective documentation contributions for WFC IV Operational guide.
- Engage with user communities to ensure that our documentation meets their needs.
- Supported HDI v1.8 migration and authored HDI 1.9 online help, ensuring smooth transition from legacy systems workflows with Adobe PDF Publication Manager, reducing turnaround time and ensuring consistency.
Lead Professional Technical Writer,
Wabtec India Transportation Ltd.
Bengaluru
04.2019 - 12.2023
- Preparing technical documents for 27 specific projects (Railroads) guided by various Development & Engineering departments
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
Analyst
Vihaan Financial Solutions
Bengaluru
03.2016 - 04.2018
- User Documentation: Developed user documents and training materials for enterprise software modules
- Credit Analysis: Reviewed credit and backgrounds
- Customer Support: Resolved customer queries for optimum satisfaction.
- Analyzed operational improvements against KPIs to measure progress.
- Evaluated team KPIs and presented performance reports.
- Assisted in recruitment and onboarding of new team members, ensuring a perfect fit for the Agile environment.
Technical Support/Account Manager
First Advantage Offshore Services Pvt. Ltd.
Bengaluru
04.2014 - 12.2015
- Verified client orders for criminal, education, credit, and drug screenings, ensuring 98% data accuracy through rigorous checks.
- Streamlined billing operations and dispute-resolution workflows, boosting efficiency and reducing turnaround times.
- Expanded the client portfolio by onboarding accounts and sub-accounts and provisioning access per administrator guidelines.
- Secured client retention and satisfaction by engaging stakeholders, identifying requirement gaps, and proposing tailored service solutions.
Senior CSR
Pro B Services Outsourcing Pvt. Ltd.
01.2011 - 01.2014
CSR - Operations
VMWARE
11.2010 - 04.2011
CSR - Operations
E4E
02.2009 - 11.2010
Education
BBA -
Himalaya Educational Institute of Management & Technology
Skills
- Technical Writing & Editing
- Structured Authoring (DITA/XML)
- API Documentation & Developer Guides
- Proofreading & Quality Audits
- Mentorship & Team Leadership
- SDLC & Agile Methodologies
- Stakeholder Collaboration & Mentorship
- Gathering & Information Mapping
Accomplishments
- Unified documentation standards across 5 teams, reducing review cycles by 40%.
- Introduced reusable DITA templates, cutting authoring time by 30%.
- Migrated 500+ legacy documents to CMS, improving retrieval efficiency by 60%.
- Reduced content redundancy by 25% and boosted adoption to 90%.
- ·Revamped API docs, increasing developer onboarding speed by 35%.
- Reduced support tickets by 20% through clearer, interactive content.
- Designed onboarding for 6 writers, reducing ramp-up time by 38%.
- Led monthly training on DITA, XML, and MSTP standards.
- Conducted workshops for PMs and engineers, improving documentation quality by 25%.
- Authored reference guide adopted by 3 departments.
PROJECTS & MENTORSHIP HIGHLIGHTS
Documentation Standardization Drive –Wabtec India
CMS Migration & Optimization
API Documentation Enhancement
Junior Writer Onboarding Program
Cross-Team Writing Workshops
Timeline
Sr Technical Lead Technical Writer
Mindteck
08.2025 - Current
Lead Professional Technical Writer,
Wabtec India Transportation Ltd.
04.2019 - 12.2023
Analyst
Vihaan Financial Solutions
03.2016 - 04.2018
Technical Support/Account Manager
First Advantage Offshore Services Pvt. Ltd.
04.2014 - 12.2015
Senior CSR
Pro B Services Outsourcing Pvt. Ltd.
01.2011 - 01.2014
CSR - Operations
VMWARE
11.2010 - 04.2011
CSR - Operations
E4E
02.2009 - 11.2010
BBA -
Himalaya Educational Institute of Management & Technology