ANUSHA K M
Bengaluru
Summary
Strategic operations leader with 16 years of experience in developing and scaling Shared Services, Master Data Management, and Procure-to-Pay operations across diverse sectors. Drives operational efficiency through process standardization, digital automation, and effective SLA governance. Expertise in SAP FI/MM, Power BI, and workflow automation enhances cost efficiency, reduces cycle times, and improves data quality.
Overview
5
5
Languages
1
1
Certification
23
23
years of post-secondary education
21
21
years of professional experience
Work History
Senior Manager — MDM Operations
Reliance Retail (AJIO)
Bengaluru
03.2022 - Current
- Lead end-to-end MDM operations for India's premier fashion e-commerce platform, overseeing article creation, vendor onboarding, and data governance across B2C operations.
- Drove reduction of article creation SLA from 7 days to 1 day, accelerating product time-to-market and directly supporting revenue growth.
- Led large-scale server migration encompassing 10.5+ million articles, ensuring zero data loss and seamless business continuity during transition.
- Implemented Azure-based ticketing solution for MDM operation requests, streamlining workflows and enhancing response times for operational requests.
- Designed and deployed Power BI KPI dashboards and automated reporting, delivering real-time operational insights to senior leadership for informed decision-making.
- Streamlined operational workflows to improve efficiency in retail processes.
- Streamlined trade discount processes, reducing manual intervention and improving financial accuracy.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to enhance operational efficiency and align team efforts with organizational goals.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Directed cross-functional teams in developing innovative solutions to complex problems.
Manager — Business Process Outsourcing (MDM)
Capgemini India (Client: Unilever)
Bengaluru
12.2020 - 03.2022
- Managed global MDM operations for Unilever, overseeing transition of new projects from planning to implementation across LATAM and global markets.
- Reduced payment losses by resolving systemic vendor master data issues through proactive governance and quality frameworks.
- Delivered monthly governance trackers to client leadership, driving accountability and transparency in service delivery.
- Resolved systemic vendor master data issues, reducing payment losses through proactive governance and quality frameworks.
- Created monthly governance trackers for client leadership, enhancing accountability and transparency in service delivery.
- Developed standardized SOPs and desktop manuals for LATAM operations, ensuring process consistency across geographies.
- Implemented integrated help desk and IDD (Integrated Data Dictionary) solutions; created mass upload templates enabling efficient bulk creation and changes.
- Analyzed rapid feedback and resolved issues to improve end-user CSAT, reducing end-to-end TAT to meet agreed SLAs.
Master Data Management — Data Maintenance
Hindustan Coca-Cola Beverages Pvt. Ltd.
03.2016 - 07.2020
- Managed master data maintenance operations for PAN India, supporting procure-to-pay, material master, and vendor management processes.
- Implemented SFDC ticketing tool, Service Desk, and Chat Bot for shared services, streamlining service delivery for internal and external partners.
- Executed inter-unit and inter-company reconciliation across all business units, standardizing processes to enhance financial uniformity.
- Developed corporate agreement tracker tool to improve compliance visibility and enhance audit readiness.
- Implemented SFDC ticketing tool, Service Desk, and Chat Bot for shared services, enhancing service delivery for internal and external partners.
- Developed corporate agreement tracker tool, improving compliance visibility and audit readiness.
Senior Executive — Merchandise Payable
Target India Pvt. Ltd.
09.2012 - 09.2015
- Defined TAT and SLAs for processes via time-and-motion studies, creating performance baselines for enhanced accountability.
- Developed quality check and control framework for accounts payable operations, achieving 100% accuracy and ensuring audit compliance.
- Trained team members on process standards and quality protocols, enforcing zero-defect operational discipline.
- Represented team achievements in organizational roadshow, showcasing operational excellence and process innovation.
Executive Officer — Finance
Quest Global India Pvt. Ltd.
03.2012 - 09.2012
- Coordinated finance operations and month-end reporting to ensure accuracy during focused project engagement.
- Led strategic initiatives to enhance operational efficiency and service delivery.
- Coordinated cross-functional teams to align project goals and timelines effectively.
- Developed policies to improve compliance with industry standards and regulations.
Executive — Finance
Schneider Electric India Pvt. Ltd.
11.2010 - 02.2012
- Centralized and implemented Concur for employee payments, enhancing expense management efficiency across the organization.
- Defined bank reconciliation process and provisioning framework, strengthening financial controls.
- Defined bank reconciliation process and provisioning framework, reinforcing financial controls and accountability.
- Represented team progress and achievements in Annual General Meeting; recognized for excellence in reporting and presentation.
Associate Executive
GE Medical Systems Pvt. Ltd.
01.2006 - 12.2007
- Established expertise in finance operations, process documentation, and compliance to support global manufacturing objectives.
- Led cross-functional teams to implement process improvements in medical device production.
- Managed strategic initiatives to enhance operational efficiency and product quality.
Education
Agentic AI And AI Automation - Course
Annamalai University
Bangalore 07.2003 - 07.2026
Bachelor of Commerce -
[University Name]
Skills
- Master Data Management
- Shared Services Operations
- Business Transformation
- Procure-to-Pay (P2P)
- Operational Excellence
- Global Transition & Governance
- SLA & KPI Management
- Process Automation
- SAP FI/MM (ECC 60)
- Power BI
- VBA & Win-shuttle
- Change Management
- Lean Six Sigma
- Team Leadership
- Stakeholder Management
Certification
- Lean Management
- Six Sigma
- Strategic Leadership
- SAP FI/MM Functional & Technical
Technical Proficiencies
SAP FI & MM (ECC 6.0), Informatica, Power BI, MS Excel (Advanced VBA), MS Access (Advanced), Win-shuttle, SFDC, Azure Ticketing, Concur, IDD
Languages
English
Advanced
C1
Hindi
Upper Intermediate
B2
Kanada
Upper Intermediate
B2
Malayalam
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Timeline
Senior Manager — MDM Operations
Reliance Retail (AJIO)
03.2022 - Current
Manager — Business Process Outsourcing (MDM)
Capgemini India (Client: Unilever)
12.2020 - 03.2022
Master Data Management — Data Maintenance
Hindustan Coca-Cola Beverages Pvt. Ltd.
03.2016 - 07.2020
Senior Executive — Merchandise Payable
Target India Pvt. Ltd.
09.2012 - 09.2015
Executive Officer — Finance
Quest Global India Pvt. Ltd.
03.2012 - 09.2012
Executive — Finance
Schneider Electric India Pvt. Ltd.
11.2010 - 02.2012
Associate Executive
GE Medical Systems Pvt. Ltd.
01.2006 - 12.2007
Agentic AI And AI Automation - Course
Annamalai University
07.2003 - 07.2026
Bachelor of Commerce -
[University Name]