ANUSHA MAGLEEN

• Directed daily operations of over 20 associates and 2 unit managers.
• Spearheaded end-to-end trade support and settlements for equities and derivatives, ensuring accuracy and compliance with market deadlines.
• Oversaw operational procedures to align with FINRA standards.
• Streamlined operations by introducing system improvements for better performance.
• Set KPIs and ensured high performance by leading and mentoring operations teams through training, feedback, and support.
• Optimized straight-through processing through effective process enhancements.
• Ensure a seamless client experience by adhering to audits and contract agreements.
• Ensured high client satisfaction by overseeing onboarding and documentation processes aligned with SLAs.
• Collaborated with tech teams to boost operational efficiency.

Training Manager

• Transitioned Client Accounts & Data Control team from US clients through on-the-job training.
• Facilitated workshops to enhance knowledge of more than 150 individuals in domain-specific areas.
• Completed CISI certification using UK training framework.

Subject Matter Expert

• Certified as a subject matter expert for US banking processes.
• Earned multiple accolades for achieving excellence in project execution.