Sanjay M R

I have a strong foundation in risk analysis with over 5 years of experience and strive to contribute to organizational success through thoughtful risk management, clear communication, and collaborative problem-solving. I bring a proactive approach to identifying and mitigating risks while supporting strategic goals. With a commitment to continuous learning and adaptability, I aim to foster operational efficiency and sustainable growth in a team-oriented environment

• RADAR TIV reviews, Provided secondary review of cases raised by investigators in RADAR with TIV approvals from customers, ensuring accuracy, compliance, and process efficiency.
• Sanitization Accuracy Project, Worked on the SANI Accuracy Project, focusing on minimizing errors, streamlining workflows, and ensuring compliance with standard operating procedures (SOPs).
• Guided Workflow (GWF) audits, Conducted Guided Workflow (GWF) audits to ensure process adherence. This involved verifying that investigators provided precise and consistent responses, maintaining the accuracy required for operational excellence.
• Fraud Reinstate Rate (FRR) audits, Conducted FRR audits to evaluate the effectiveness of a company's or organization's process for reinstating accounts or services that were previously flagged or suspended due to fraud-related issues. The goal of these audits was to ensure that the process is accurate, compliant with regulations, and minimizes the risk of fraud reoccurring.
• Fraud Chargeback (FCB) audits, Conducted fraud chargeback audits focusing on reviewing and assessing chargeback transactions that were disputed by customers, particularly those related to fraudulent activity.