Anusha Tatapudi

Production Support Engineer

Miraki Technologies

HYDERABAD

08.2022 - Current

Automated and optimized Autosys and Automic job scheduling processes, resulting in a 15% reduction in job completion time.
Proactively identified and resolved critical job failures, minimizing impact on business operations and reducing incident tickets by 20%.
Troubleshooted and debugged WCC issues, improving system stability and performance.
Managed incidents, change requests, and service catalog items using ServiceNow, ensuring timely and effective resolution and adherence to SLAs.
Utilized ServiceNow, Zoho Desk, and Jira to manage and track support requests from multiple stakeholders.
Managed and prioritized requests from multiple stakeholders and application teams in a fast-paced environment, ensuring timely resolution and customer satisfaction.
Actively participated in monthly patching activities, upgrade support, and Disaster Recovery (DR) exercises, ensuring system resilience and business continuity.
Successfully managed multiple clients, prioritizing tasks effectively and exceeding service level agreements.
Maintained and updated job documentation on platforms including Share Point and Confluence, ensuring knowledge sharing and consistency.
Ensured successful completion of Autosys-related Windows patch verifications, maintaining system security and compliance.
Created and deployed Jils to various environments.
Experience UC4 (Automic) job Scheduling in Version 8,10 and (AWI) version 12,21.
Monitored AutoSys and UC4 job executions to ensure timely completion without errors.
Experience in Responding to tickets generated when jobs fail (Incident Management).
Experience in providing technical support to end users on UC4 functionalities.
Provided training and support for end users to understand job set up and process.
Outstanding skills in executing a multitude of work-related tasks within a limited time.
Designed and implemented test cases to facilitate effective unit testing.
Provided debugging support from an AutoSys perspective to resolve job failures.
Managed Alerts Dashboard in WCC to track and respond to job failures on a daily basis.
Guaranteed compliance with defined SLA parameters for batch monitoring and reporting.
Collaborated closely with various senior stakeholders from the Business and IT departments.
Managed job creation and modification demands from application teams.
Providing on-call duties to provide off-hour support and ensure the availability and stability of production systems.
Attends the call during activities and do sanity work post completion of DR Activities.
Creating and Maintaining job schedules, workflows and dependencies in both AutoSys and Automic (UC4) based on business