Ganta Manasa
Hyderabad
Summary
Versatile Production Support Engineer (L2 & L1) with 3.2 years of professional experience in production support, application support, and software engineering. Skilled in SQL, Unix/Linux, Shell Script, Python, Azure Databricks, ADLS Gen2 & PLSQL. Proficient in critical thinking, problem-solving, and data management. Solid understanding of statistics and adept at leveraging a variety of tools to effectively address challenges. Excels in both independent and team environments. Adaptable to dynamic organizations, demonstrating the ability to perform well under pressure and manage time effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Support Analyst_2/ Cloud Support Engineer
Bread Financial
09.2023 - 08.2024
- Monitoring performance to ensure the application performs with growing data in the Data Hub24/7 including weekend support
- Monitoring Jobs in Azure Databricks, Control-M, Airflow and on premise and resolving the issues
- Monitoring Pipelines in ADF And Sending Reports to the clients and performing Ad_hoc operations on failed pipelines based on requirement
- Address failures reported by Level-1, investigate issues reported by the user, and take appropriate actions to resolve them
- Re-register metadata / Re-ingest data for tables in the Enterprise Data Hub
- Investigating a client reported Incident ticket and provide a resolution within SLA
- Building SQL queries building based on the client requirements
- Analysing TDQ and CV issues and Resolving it
- Performing source and target Validations in databricks for data quality check after completion of jobs
- Handling duplicate and null records
- Deploying Jobs in Control-M Using Azure Dev Ops
- Handshaking call between the onshore team and offshore team in giving the handover over the job status
- Sending the status Mails for Application And ADF_Pipelines to stakeholders
- Monitoring, debugging, troubleshooting, validating, and development effort in fixing the issue
- Handling the Infra issues and communicating to the concerned teams for these issues
- Hands on with JIRA/ Service now ticketing tools
- Having Good Experience in ITIL, Incident, Request and Problem management
- Providing in all type of On call support issue, Handing Jobs abend & provide a resolution
Software Trainee
Varsity Educational Management Pvt Ltd
12.2017 - 03.2020
- Handling CIA (Critical Issue Alert)
- Managing Incident request problem via ServiceNow
- Creating, scheduling and Monitoring Jobs in On Premises and Databricks
- Investigating log files for finding the reason for job fail, Long_running job and inform the user as when required
- Analyzing Technical data quality issues and resolving it
- Writing Scripts based on the client requirement
- Resolving the issues on time and providing best solution within SLA
- Preparing the Status report for batch and analyzing DB for Report generation and distribution
- Performing Ticket audits maintaining an SLA tracker and sending out client metrics
- Writing KB articles and publishing through entire our channel
- Implementing data fix and preparing reports using MS_SQL for the clients
- Providing temporary or permanent fix to the issue which was reported
Education
Bachelor of Science - Computer Science
JNTU Anantapur
KORMCE05-2017
Skills
- Unix/Linux
- SQL & PLSQL
- Putty
- Autosys
- TWS, TFS
- Control-M
- Airflow
- TFS, Kibana, ITIL
- Service Now, JIRA
- Azure Databricks, ADF
- PySpark
- Python & ADLS Gen2
Certification
Completed Azure Data Engineer (DP-203) Certification.
Accomplishments
Team Award, Bread Financial Recognition of contributions and outstanding contributions towards meeting our goals
Languages
English
Bilingual or Proficient (C2)
Timeline
Production Support Analyst_2/ Cloud Support Engineer
Bread Financial
09.2023 - 08.2024
Software Trainee
Varsity Educational Management Pvt Ltd
12.2017 - 03.2020
Bachelor of Science - Computer Science
JNTU Anantapur
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