Nitya Nikhila Srishtu
Java Production Support Engineer
Hyderabad
Summary
Experienced and dedicated Production Support Engineer with over 5 years of expertise in system monitoring, incident management, bug fixing, and ensuring high availability for critical applications. Demonstrated success in supporting major system launches, providing 24x7 on-call support, and effectively resolving performance issues. Skilled in guiding teams, conducting root cause analysis, and automating manual processes to enhance efficiency and minimize downtime.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Java Production Support Engineer (Level 3)
CGI Technologies
01.2022 - Current
- 24x7 On-Call Support: Ensuring system stability and troubleshooting issues around the clock.
- Bug Fixing & Performance Tuning: Resolving system bugs and optimizing batch performance.
- High/Critical Incident Handling: Managing critical incidents involving clients and third-party vendors and ensuring resolution within agreed SLAs.
- Incident Review Meetings: Weekly reviews with clients and vendors to ensure quick resolution of incidents and track outstanding issues.
- Problem Incident Management: Regularly reviewing and managing recurring issues, involving team members to prevent further problems.
- Staging & Production Release: Involvement in testing in staging environments and supporting production releases.
- KPI Deck Preparation: Creating and reviewing monthly Key Performance Indicator (KPI) decks with clients, identifying hardening opportunities to improve system reliability.
- Business Escalations & Reviews: Handling escalated incidents, tracking them, and ensuring timely communication with clients.
- Automation: Automating tasks using shell scripting to streamline repetitive processes, reduce human error, and increase efficiency.
- Hardening Proposals: Using data and observations from incidents and KPIs to propose hardening measures for the system to prevent future issues.
Java Production Support Engineer (Level 3)
Wipro LTD
06.2019 - 01.2022
- Ensuring the application supporting infrastructures are always up and running and also, troubleshooting the same in case of any issue with minimal downtime.
- Infrastructure under scope are Weblogic Servers (Oracle weblogic 12c).Pivotal Cloud Foundry (Spring provided PaaS), Web Servers (Apache Tomcat).Database TIBCO server (JMS infrastructure) and managing various linux and windows machines.
- Ensuring data flow between up stream and down stream systems that includes third party systems as well.
- Communications between systems are through RESTful webservices, Java Messaging Service Java Socket Programming and troubleshooting the same as needed Managing batch jobs that are scheduled using scheduling application (One Automation) that invokes Oracle PLSQL procedure either bash scripts or Java programs and troubleshooting the same as needed.
- Making data correction in database as per requirements.
- Proactively monitoring the systems using AppDynamics and Splunk.
- Performing Root Cause Analysis, debugging the code (both in Java and PLSQL) and raising defect for the bugs identified.
- Performing bug fixes and enhancements as prioritized by the product owner.
Education
Bachelor of Technology - Electronics And Communications Engineering
Geethanjali College of Engineering And Technology
Hyderabad 08.2015 - 08.2019
Skills
Unix Commands
Splunk
Winscp
Java
AppDynamics
One Automation
Jenkins
SoapUi
Super Putty
Putty
Unix/Linux
Dynatrace
Oracle SQL
Apache, JBoss
Websites
Timeline
Java Production Support Engineer (Level 3)
CGI Technologies
01.2022 - Current
Java Production Support Engineer (Level 3)
Wipro LTD
06.2019 - 01.2022
Bachelor of Technology - Electronics And Communications Engineering
Geethanjali College of Engineering And Technology
08.2015 - 08.2019
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