Summary
Overview
Work History
Education
Skills
Projects
Tools Used
Languages
Disclaimer
Timeline
Generic

Sindhuja Saminathan

Coimbatore

Summary

Methodical support engineer with 5+ years of expertise in making critical decisions, managing deadlines, and conducting team reviews. Proficient in Oracle SQL, with strong command of DDL, DML, TCL, and DCL functions. Skilled in UNIX environments and commands. Demonstrated ability in incident and problem management to efficiently troubleshoot and resolve complex issues.

Overview

6
6
years of professional experience

Work History

Support Engineer

Green Lead Technologies
Chennai
08.2022 - Current
  • Providing 24/7 Level 1 and 2 production support to ensure system stability
  • Managing shift handovers for seamless transitions
  • Using SQL Developer for data access, analysis, and report generation
  • Monitoring and scheduling jobs via Autosys for uninterrupted operations
  • Utilizing ITIL framework tools, including the ServiceNow portal, to efficiently manage incidents, while also leveraging JIRA Service Management for enhanced service coordination
  • Developing and maintaining shell scripts to automate routine tasks, streamline workflows, and enhance process efficiency.

Support Analyst

Proglabs
Coimbatore
06.2018 - 07.2022
  • Performed system health checks and generated daily RFB reports to ensure operational readiness
  • Utilized UNIX commands for efficient application management and system monitoring
  • Performed automation using shell scripts, wrote scripts, and scheduled them using the UNIX internal scheduler called CRONTAB
  • Established secure remote server connections with PuTTY.

Education

Coimbatore -

Bio-Medical Engineering
Sri Ramakrishna Engineering College

Tiruchengode -

Higher Secondary Certificate
Vidyaa Vikas Higher Secondary School

Tiruppur -

Secondary School Leaving Certificate
Little Flower Convent Matric Hr. Secondary School

Skills

  • Production Support
  • Oracle SQL
  • UNIX
  • Query Optimization
  • Incident Management
  • Problem Management
  • Shell Scripting
  • Job Scheduling
  • UNIX Commands

Projects

Project 1:MDAM (Master Data Analytic System)

Client: Applegreen - Ireland

Domain: Retail

Database: Oracle, SQL Server

Project description: The MDAM system automates the entire order lifecycle, from placement to post-sales service, improving accuracy and efficiency. NetSuite Order Management handles complex processes like split shipments and route planning across sales channels, ensuring accurate records and effective planning. It also generates detailed dashboards and reports to provide valuable insights and help meet customer expectations.

Project 2: Global Order Processing

Client: Edgars - South Africa

Domain: Retail

Database: Oracle, SQL Server,

Project Description: This cloud-based Global Order Promising system enables users to optimize product availability commitments by leveraging supply sources to maximize revenue, enhance customer satisfaction, and reduce fulfillment costs. It identifies the best inventory options using customizable rules based on lead time, ATP, CTP, and PTP criteria, while allocation rules ensure scarce supplies are prioritized for high-priority accounts.

Tools Used

SQL Developer. 

Putty.

Autosys.

Service now.

Dynatrace.

Jira.

WinSCP.

Operating system: UNIX, Windows

Database: Oracle 18c

Languages

  • English
  • Tamil
  • Telugu

Disclaimer

  • I hereby declare that all the detail furnished above are true to best of my knowledge.

Timeline

Support Engineer

Green Lead Technologies
08.2022 - Current

Support Analyst

Proglabs
06.2018 - 07.2022

Coimbatore -

Bio-Medical Engineering

Tiruchengode -

Higher Secondary Certificate

Tiruppur -

Secondary School Leaving Certificate

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Sindhuja Saminathan