ANUSHA UDOSHI
Bangalore
Summary
Senior Product Consultant with a proven track record at Instamojo Technologies, enhancing organizational performance through innovative onboarding systems and client engagement. Excelled in leveraging Salesforce and exceptional communication to foster client loyalty and streamline processes. Skilled in key account handling , demonstrating a quick learning ability and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Senior Product Consultant
Instamojo Research and Development Pvt Ltd
Bangalore
03.2022 - Current
- Currently managing two projects: Mojoflow Onboarding & Premium Online Store
- Created a system for tracking performance metrics during onboarding process.
- Collaborated with leadership teams on initiatives aimed at improving overall organizational performance through effective onboarding processes.
- Coordinated with various departments to ensure smooth transition into the organization.
- Conducted end-to-end process monitoring from Client introduction for accuracy and regulatory compliance.
- Assisting DIY plan consumers with their questions and offering dashboard training via an E-meet to explain premium features, the KYC procedure, and the steps to set up the store.
Onboarding Specialist
Instamojo Technologies Private Limited
Bangalore
03.2019 - 09.2019
- Onboarding clients on different payment partner portals such as Cashfree, CCAvenue, Phonepe, etc
- Helping them with KYC and obtaining account approval for payment gateway activation
- Submitting the API keys internally for each user and integrating them into their Instamojo account with the assistance of the in-house technical team
- Ensure that all payment methods for both domestic and global payments are enabled on the Django admin panel
- Largely worked with high-net-worth clients and established long-term professional relationships to assure client delight and loyalty
- Responsible for creating an online store/website for DIFM/premium subscribers utilizing predefined templates
- It includes listing products in the appropriate categories, uploading banner images, linking the custom domain by updating DNS records, verifying the website on Google Search Console, adding HTML scripts to link third-party features, adding social media feeds/Google reviews/Testimonials to the store, updating SEO details, and adding customized sections to create an appealing online store
Sr. Customer Support Executive
Nest away Technologies Pvt Ltd
Bangalore
04.2018 - 10.2018
- Resolving property owners' complaints by finding the origin of the problem and delivering the best solution
- Documenting all the specifics of the communication between the organization and the client in Salesforce
- Was a part of the escalation team and contributed to lowering 50% of the old tickets
- I was picked to manage the client/owners' in-person visits to the office
Seller Support Associate
Amazon Research and Development Centre
Bangalore
06.2016 - 09.2017
- Was part of the FBA (Fulfilled by Amazon) team to resolve US-based sellers' problems via email
- As the principal point of contact between Amazon and sellers, I am responsible for ensuring successful first-time resolutions for all seller contacts
- Liaise with other departments such as Customer Service, Catalogue team, and Payments department to resolve Seller's obstacles and questions
- Maintaining the Positive Response Rate (PRR) entails conducting feedback calls to maintain individual and team metrics
Education
BBA - Finance
College of Business Administration Lingaraj Colege
Belgaum, India05.2015
Skills
- Excellent communication skills
- Quick learner
- Key Accounts Handling
- Product demonstration
- Zendesk
- Salesforce
- DJango Admin Panel
- Atlassian Jira
- Metabase
Languages
- English
- Hindi
- Kannada
Tools Used
- Zendesk
- Salesforce
- Django Admin Panel
- Atlassian Jira
- Metabase
- Mixpanel
- OpenSRS
- Google Search Console
Personal Qualifications
BBA, Finance, College of Business Administration Lingaraj College, Belgaum, Karnataka, 05/15
Affiliations
- Awarded the VIP (Value Inspired Performance) Award for monthly best performance.
- Awarded with Quarterly Titan Award for maintaining Quality and productivity .
Timeline
Senior Product Consultant
Instamojo Research and Development Pvt Ltd
03.2022 - Current
Onboarding Specialist
Instamojo Technologies Private Limited
03.2019 - 09.2019
Sr. Customer Support Executive
Nest away Technologies Pvt Ltd
04.2018 - 10.2018
Seller Support Associate
Amazon Research and Development Centre
06.2016 - 09.2017
BBA - Finance
College of Business Administration Lingaraj Colege