Harshada Dhotre
Mumbai
Summary
Ambitious professional seeking opportunities that offer challenges and competitive engagement. Demonstrated skills and talent contribute to organizational success while fostering personal and professional growth. Committed to leveraging strengths for mutual benefit in a dynamic work environment.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Analyst, HR Shared Services
Accenture
Mumbai
01.2026 - Current
- Manage global compensation and rewards operations for British American Tobacco (BAT), supporting multiple countries and business units.
- Coordinated annual salary surveys and external market benchmarking to align compensation practices with industry standards.
- Support compensation planning by analyzing market data and preparing salary benchmarking reports.
- Perform bonus calculations and validation for global employees in accordance with country-specific compensation policies and reward frameworks.
- Handled stakeholder queries on compensation, salary benchmarking, and bonus calculations, ensuring high service standards and timely resolutions.
- Prepare compensation-related reports, perform data validation, and ensure compliance with organizational policies and governance requirements.
- Drove process improvements within compensation operations, enhancing accuracy and overall stakeholder experience.
HR Service Delivery Analyst
Accenture
11.2024 - Current
- Managed the complete Hire-to-Retire (H2R) employee lifecycle for global employees across multiple countries, ensuring accurate and timely HR service delivery.
- Managed end-to-end HR service delivery, ensuring seamless employee lifecycle processes and enhancing the overall employee experience.
- Executed right-shoring transition initiatives to optimize HR processes, collaborating with cross-functional teams to streamline operations.
- Served as the primary point of contact for employees regarding HR policies, benefits, and escalations.
- Handled leave escalations, policy clarifications, and approvals, ensuring compliance with company policies.
- Managed employee holiday quotas and tracked employee absences in line with organizational policies.
- Collaborated with Payroll, IT, and other cross-functional teams to ensure smooth HR operations and issue resolution.
- Assisted team members by resolving process-related queries and providing operational guidance.
- Managed internal quality audits and updated quality scores in the SQF Portal on a real-time basis.
- Conducted Root Cause Analysis (RCA) to identify process gaps, implement corrective actions, and improve service quality.
- Facilitated stakeholder collaboration to drive strategic HR initiatives and deliver operational excellence.
- Ensured adherence to SLAs, HR policies, and compliance standards while continuously identifying opportunities for process improvement
HR Service Delivery Associate
Accenture
05.2022 - 11.2024
- Monitored operations in real-time and performed adjustments to meet the target SLA.
- Conducted quality checks for team members, documenting findings in SQF for performance tracking.
- Monitored operations in real-time and adjusted processes to consistently meet target SLA.
- Managed end-to-end processes for employees including Exit process, IJP, Verification of Employment etc.
- Perform quality check for team members and update the same in SQF.
- Requires analysis and solving of lower-complexity problems.
- Published weekly reports to stakeholders, ensuring transparent communication of team performance and progress.
- Developed innovative solutions to streamline workflows.
- Coordinated internal communications campaigns related to HR initiatives, keeping employees informed and engaged.
HR Executive
Capita
05.2022 - 05.2023
- Facilitated onboarding for US employees by coordinating training sessions and resources.
- Processed tickets for US employees to ensure timely resolution of inquiries.
- Executed core business process transactions, including data entry, data capture, and data verification for standard delivery solutions.
- Conducted end-to-end process training for new peers to enhance team knowledge.
Senior HR Executive
Alphakids International Preschool
03.2018 - 05.2019
- Directed hiring and onboarding programs, facilitating smooth integration of new employees into the organization.
- Coordinated with leadership to plan and organize calendars, events, and activities, enhancing communication and collaboration.
- Developed succession plans and promotion paths for staff
- Maintained and updated employee personnel files in HR database, ensuring accurate records and compliance.
HR Executive
Chemco Group
04.2016 - 02.2018
- Processing the payroll for more than 600+ employees Salary on Spine Payroll on bi-weekly, monthly basic
- Issuing the Salary Slip to the employees & addressing the queries related to deduction
- The formation and implementation of the firm's policy manual Processing full & final settlement, PF withdraw formalities, gratuity etc
- Also making sure that resigning employee is briefed on the time frame of the process.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
Education
Bachelor of Commerce: Accounting -
University of Mumbai
MumbaiSkills
- Rewards & Compensation
- HR Operations & Service Delivery
- Global Salary Benchmarking & Compensation Analysis
- Stakeholder Management
- HRIS (Oracle HCM, ServiceNow & SAP SuccessFactors)
Certification
05/2023, US Payroll
Software
Tools & Technologies • HR Systems: SAP HR, Workday, SuccessFactors, Oracle HCM • Case Management: ServiceNow, HR Ticketing Systems • Data & Reporting: Power BI, Advanced Excel • Collaboration & Communication: MS Teams, SharePoint
Personal Information
Title: Human Resources
Languages
English, Hindi, Marathi
First Language
Timeline
Analyst, HR Shared Services
Accenture
01.2026 - Current
HR Service Delivery Analyst
Accenture
11.2024 - Current
HR Service Delivery Associate
Accenture
05.2022 - 11.2024
HR Executive
Capita
05.2022 - 05.2023
Senior HR Executive
Alphakids International Preschool
03.2018 - 05.2019
HR Executive
Chemco Group
04.2016 - 02.2018
Bachelor of Commerce: Accounting -
University of Mumbai