Aparna Ampalam

Dynamic Senior Production Operations Engineer with extensive experience at JP Morgan Chase, specializing in incident management and batch processing.

• Red hat Linux Administrator Training
• ITIL V3
• Currently enrolled in training for Cloud certification - Developer Program

• Received Best Student Award for the year 2003-2004.
• Was awarded star Performer of the month three times in HCL.
• Received client appreciations for effectively understanding the customer requirements and delivering the JIRA Project customizations.

Finance IT, Deutsche Bank, HCL technologies Limited, Bangalore, 08/10 to 10/15, Oracle 10g, Oracle 11g, Unix, Solaris, Java, Worked as a lead for a team of 5 members., Taking care of onboarding process for new members in the team., Modifying Unix and SQL scripts and automating processes based on business requirement., Scheduling jobs based on business requirement using Autosys and Cron., Extracting reports from the servers., DR planning., Analyzing and resolving day to day production issues., Release and Deployment., Code analysis and resolution of technical production issues., Expertise in handling the incident, change and problem management process., Involved in automation of manual tasks., Implemented Geneos monitoring tool for complete monitoring of the applications., Trained new team members on the Banking applications., Hands on experience on situations where on-call 24 x 7 support for mission critical systems and Production support., Working on tickets to provide 100% SLA compliance to customers. Risk IT, Lloyds Banking Group, Polaris Financial technologies limited, Hyderabad, 10/15 to 10/16, Oracle 10g, Oracle 11g, Unix, Solaris, Sybase, Java, Murex, Took part in the Project transition by travelling to Client location, London and executing the project successfully at offshore., Responsible for monitoring the batch, related to Credit risk and Market risk applications like Actimize, Adaptiv, MLC (Murex Limit Controller), SIMRA, FACT, Raptor etc., To perform Batch Interface Monitoring and analyze the batch delivery SLA’s using Tivoli Workload Scheduling tool., To ensure the timely delivery of files to the business users and coordinating with them and corresponding up streams in case of any delays or issues., Meeting with cross teams for understanding requirements and coordination between the teams all across., Responsible for creating and sending out Daily, Weekly and Monthly Status Reports regularly to the Lloyds Higher Management. JP Morgan Chase & Co., Hyderabad, 10/16 to 01/21, Jira, Developer Xchange, Bitbucket, SVN, FRS, Core Shift Lead, Working on escalated tickets and resolving them as soon as possible., Make sure that the SLA s of the tickets of the team are met., Joining the calls with higher management regarding process improvements., Managing the shift ROTA to make sure the availability of the resources., Working on Jira Customizations, Jira Project Migrations, Developer Xchange Issues., Working on Bitbucket Project Migrations., Providing reports to the higher management on the ticket analysis and the improvement areas., Finding out the Major Manual effort area and automating them., Incident management, Problem Management by providing the resolution and Root cause analysis for the Problem tickets., Training new members on the applications., Weekly meeting with the team members on support issues., Updating the documentation on support procedures. JP Morgan Chase & Co., Hyderabad, 01/21 to present, Acquisitions, Individual Contributor, Provide support for web and client-based applications, files and data feeds and batch processes to prevent impact to business., Effective monitoring of batch, fixing batch failures and optimizing batch runtimes., Provided daily support with escalated tickets resolutions and liaised with business and technical leads., Identify root cause of recurring problems to implement effective solutions., Supervise and guide new employees on regular tasks and respond quickly to questions, which improved understanding of job responsibilities., Collaborate with developers, analysts and project managers to expedite incident resolution., Liaise with external vendors to work together in resolving any IT issues., Perform health checks to Systems, User Applications, Windows services & Infrastructure everyday to give a heads up for business to proceed., Constant Systems / Application monitoring so that business won’t get affected., Support any production releases and to ensure application health and functionality post deployment., Optimizing incidents to reduce manual efforts put in by the team., Problem Record creation and tracking for any issues that requires production fix in the systems., Change Record creation and collaborating with different team for the implementation., Tracing issues and liaising with DEV to improve application functionality and user interface. t-mobile, HCL Technologies Limited, 06/22 to present, Individual Contributor, Provide support for web and client-based applications, files and data feeds and batch processes to prevent impact to business., Effective monitoring of batch, fixing batch failures and optimizing batch runtimes., Provided daily support with escalated tickets resolutions and liaised with business and technical leads., Identify root cause of recurring problems to implement effective solutions., Supervise and guide new employees on regular tasks and respond quickly to questions, which improved understanding of job responsibilities., Collaborate with developers, analysts and project managers to expedite incident resolution., Liaise with external vendors to work together in resolving any IT issues., Perform health checks to Systems, User Applications, Windows services & Infrastructure everyday to give a heads up for business to proceed., Constant Systems / Application monitoring so that business won’t get affected., Support any production releases and to ensure application health and functionality post deployment., Optimizing incidents to reduce manual efforts put in by the team., Problem Record creation and tracking for any issues that requires production fix in the systems., Change Record creation and collaborating with different team for the implementation.

• Age: 34
• Husband's Name: Srinivas Patnaikuni
• Marital Status: Married