Aparna Jayakrishnan

Assist team in the preparation, handling, distribution, filing and archiving of documentation according to the scope of work and standard operating procedures

• Expertise in CCAM(CTMS), Site Identification(SID), Biogen Wingspan(e TMF Filing) and CTA Determine filing processes
• Conducted primary and secondary research to better understand customer needs and behaviors.
• Trained and mentored new Activation Specialists, improving team performance and ensuring consistent service delivery across all touchpoints.
• Conducting reviews for CCAM and SID Processes and enhancing the quality of work
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
• Kept high average of performance evaluations
• Maintained detailed records of all activations completed, allowing for accurate reporting and analysis of trends over time.

• Expertise in molecular biology techniques such as Human RNA isolation, Human DNA isolation (Qiagen extraction kits), cDNA synthesis, Real time qPCR and RT-PCR
• Hands on expertise in operating Qiacube (Automated RNA/DNA isolator), Qiagen Rotor Gene Q PCR machine
• Handling of clinical samples (blood/saliva/wound swab) for real time PCR analysis of inflammatory markers and fungal genes
• Clinical validation of inflammatory markers expressed in systemic diseases using Real time RT-PCR
• Clinical validation of genes specific to invasive fungal infections using Real time PCR
• Organizing clinical trial data and drafting of research/review articles
• Drafting study proposals for different institutional ethics committee
• Curating scientific illustrations
• Standardizing ongoing product development protocols
• Designing of clinical trials and cost analysis
• Maintaining stock records of lab consumables and equipment
• Scientific research articles mining for designing RT-PCR kits
• Deals queries of clients and assists them with troubleshooting of ZHDAT's PCR kits
• Developing products and presentations for industrial collaboration