Aparna Makkapati
Hyderabad
Summary
Accomplished Admin Head with expertise in project management and workforce management at Skyde Solutions. Spearheaded ISO/IEC 27001:2002 certification, enhancing organizational security. Demonstrated leadership and problem-solving skills, fostering a safe workplace. Proficient in Microsoft Office Suite, ensuring efficient administrative operations and transparent communication between executive management and employees.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Admin Head
Skyde Solutions Private Limited
08.2023 - Current
- Heading all support and admin departments in the newly established company, learning and growing with the company has been challenging, and an overall learning experience.
- Managing HR, IT, Admin, and PMO teams while reporting to our VPs.
- I have worked as Information Security Officer while acquiring ISO/IEC 27001:2002 for our organisation in the year 2024.
- I head the POSH committee in our organisation, and we are committed to making our organisation a safe workplace.
- Ensuring transparent and easy-to-reach administrative practices from HR, IT, and the admin team to make the workspace easy for operations is one of the important tasks for which I am responsible.
- Acting as a medium between executive management and regular employees is another important responsibility as an Admin head.
- As the head of the PMO team, I am responsible for obtaining approvals for the work completed by our production team, and ensuring timely invoicing of all work.
Project Lead
RAMTeCH Software Solutions
10.2008 - 08.2023
- Company Overview: RAMTeCH is a multinational company leading in GIS field with multiple clients from US, Canada etc
- Working as part of the project administration team, we are responsible for maintaining resources, work reports—project-wise and individual-wise—and reporting to the managers on a daily, weekly, or monthly basis.
- Project management: Monitoring projects and ensuring that none fall behind their target programme.
- Co-ordinate with the concerned PL/PM to take necessary actions to prevent any failures.
- Forecasting the work and maintaining required resources.
- Invoicing the completed work to the clients.
- Help PL/PM in implementing scope, time scales, budget, and process limitations.
- Workforce Management: Raise alerts to the HR team based on project requirements, and careful study and utilisation of the existing staff.
- Co-ordinate with clients to ensure sufficient work to engage the resources, and plan the resources efficiently for each project, minimising the risks for both the client and the company.
- Co-ordinate with the production team on maintaining the required client schedules.
- RAMTeCH is a multinational company leading in GIS field with multiple clients from US, Canada etc
Senior Customer Support
Tata Business Support Services
01.2006 - 01.2008
- Voice support for technical and sales services for TATA Broadband.
- Have been among the first to provide support in TATA Wimax services.
- Joined as an executive, promoted to senior within a year, worked in the Escalation team, conducted quality checks on call notes, and more.
Apprentice
Medha Servo Drive Private Limited
01.2005 - 01.2006
- Testing the PCB at multiple levels, preparing the final product, and passing the product to the next department.
- Quality check on the PCBs after the assembly to ensure the components are appropriate and soldered at the given location on the circuit.
- Troubleshooting if any of the PCBs do not work as regulated.
Test Engineer
Kaivalli Electronics Private Limited
01.2004 - 01.2005
- Testing the PCB at multiple levels, preparing the final product, and passing the product to the next department.
Education
Diploma - Electronics and Instrumentation Engineering
SMT. Durga Bhai deshmukh womens technical training institute
01.2004
SSC -
SAV High School
01.2001
Skills
- Project management
- Work force management
- MIS reporting
- Production Support services
- Administration
- Enthusiastic
- Smart worker
- Team player
- Problem solver
- Administrative procedures
- Leadership skills
- General office administration
- Documentation control
- Invoicing and billing
- Operational support
- Customer relationship building
- Payroll processing
- Microsoft office suite proficiency
Certification
- Coursera Project Management
- Coursera IT Specialist
- Coursera Tally
Languages
- English, C2
- Hindi, B2
- Telugu, B2
<Enter your own>
- Date of Birth: 09/05/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
Telugu
First Language
English
Proficient (C2)
C2
Timeline
Admin Head
Skyde Solutions Private Limited
08.2023 - Current
Project Lead
RAMTeCH Software Solutions
10.2008 - 08.2023
Senior Customer Support
Tata Business Support Services
01.2006 - 01.2008
Apprentice
Medha Servo Drive Private Limited
01.2005 - 01.2006
Test Engineer
Kaivalli Electronics Private Limited
01.2004 - 01.2005
Diploma - Electronics and Instrumentation Engineering
SMT. Durga Bhai deshmukh womens technical training institute
SSC -
SAV High School
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