Aparna Shalomi Charlie
Kolkata
Summary
Thoughtful Customer Care Executive with over 2 years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
2
2
years of professional experience
Work History
Customer Care Executive
Aparna Shalomi Charlie
Kolkata
08.2021 - 11.2023
- Identified and resolved customer service and product control issues to minimize adverse effects to management and business direction.
- Resolved customer inquiries in a timely manner.
- Provided assistance in resolving escalated customer complaints effectively.
- Managed multiple chats simultaneously while maintaining accuracy in responses.
Education
High School Diploma -
The Assembly Of God Church, School
Kolkata, West Bengal 06.2019
Skills
- Customer Service Background
- Customer Support
- Customer Service
- Basic Computer Skills
- Quality Assurance
Languages
English
First Language
Hindi
Beginner
A1
Bengali
Beginner
A1
Timeline
Customer Care Executive
Aparna Shalomi Charlie
08.2021 - 11.2023
High School Diploma -
The Assembly Of God Church, School
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