Rahul Raj Allam Srinivas
Customer care executive
Chennai
Summary
I have 2+ years of experience in customer and as well as client handling in banking domain.
Working for the development of the company and my career growth as well.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Teleperformance India Ltd
Chennai
11.2022 - Current
Taking inbound calls from clients and solving their queries and complaints.
Handling emails from customer and replying them timely and handling complaints and solving them.
Customer Care Executive
Tech Mahindra
Chennai
11.2021 - 11.2022
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Streamlined customer support processes for improved call handling times and resolutions.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
Education
Master Of Business Administration - Finance & Marketing
Asan Memorial College of Arts And Science
Chennai 05.2021
Bachelor Of Commerce - General Studies
Vel Tech University
Chennai 05.2019
12th - Accounting And Computer Science
Bishop Corrie Anglo Indian Higher Secondary School
Chennai 04.2016
Skills
- Call Center Operations
- Customer Response
- Escalation Management
- Procedure Optimization
- Customer Support
- Customer Service Background
- Excellent Problem-Solving Abilities
- Data Entry
- Well-Organized
- Protocol Development
- Multitasking
- Time Management
- Computer Literacy
- Stress Management
- Problem Solving
- Customer Service
Accomplishments
I have participated in various seminar and inter college competitions
Certification
Participation and award wining
Additional Information
Willing to work for a top organisation to perform my full skill set.
Languages
Hindi
Intermediate (B1)
Tamil
Upper intermediate (B2)
Telugu
Upper intermediate (B2)
English
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Customer Care Executive
Teleperformance India Ltd
11.2022 - Current
Customer Care Executive
Tech Mahindra
11.2021 - 11.2022
Master Of Business Administration - Finance & Marketing
Asan Memorial College of Arts And Science
Bachelor Of Commerce - General Studies
Vel Tech University
12th - Accounting And Computer Science
Bishop Corrie Anglo Indian Higher Secondary School