Trekking, Travelling, Gastronomy, Athletics, Sketching and Reading
APARUPA DEY
Operations - Associate
Siliguri
Summary
A result oriented experienced professional, in the field of Operations & Business Development, demonstrated leadership abilities, strategic planning expertise and problem-solving acumen, extensive experience collaborating with clients. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Associate - Learning Operation
Relevel by Unacademy
Bangalore (remote)
08.2022 - 11.2022
- Managed customer relations through communication and helpful interactions.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developing new processes and procedures to enhance operations.
- Coordinate with multiple teams like Designing, Content, Category and Product team to get the work done.
- Handling cohort of 90+ students with multiple educators who are top industrial leaders from IITs or IIMs. Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, dashboards, and flowcharts.
- Solve complex day to day business operations problems using data for driving the growth of the organization. Developed and maintain KPIs to track performance for various business functions.
- Enable, schedule and monitor cross-platform communications between multiple stakeholders.
- Maintaining the track of persistence pays off of external payout on daily and monthly basis.
Associate - Training & Audit
Relevel by Unacademy
Bangalore (remote)
01.2022 - 07.2022
- Training & Onboarding external stakeholders & Internal Team.
- Creating PPT's, spreadsheets, docs related to training and feedback.
- Conducted Training sessions for proctors, evaluators & interviewers.
- Training and Reporting Manager to Interns.
- Conducted audits & audit analysis for proctors, evaluators & Interviewers as per the defined parameters & SOP.
- Setting up SOPs for various audit processes.
- Quality analysis of proctors, evaluators & interviewers and worked on improving efficiency via regular feedback and support.
- Creating audits reports on daily, weekly & monthly basis for better understanding to the management.
- Maintaining the track of persistence pays off of external payout on daily and monthly basis.
Sr. Business Development Executive
Unacademy
Bangalore (remote)
04.2021 - 07.2021
- B2C inside sales for courses such as UPSC, State PSC exams.
- Driven weekly, monthly revenue targets and achieved given targets, Managed around 4 hours customer calls per day,
- Closed sales deals using strong negotiation and persuasion skills.
Sr. Business Development Executive
Mastree by Unacademy
Bangalore (Remote)
06.2020 - 02.2021
- Driven weekly, monthly and quarterly revenue targets and achieved given targets, Managed over 3-4 hours customer calls per day, Increased conversion ratio by 10%. Closed lucrative sales deals using strong negotiation and persuasion skills.
- Handled and supervised teams.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Evaluated performance against goals and implemented appropriate development plans.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. Tracked pipeline data, won vs. lost opportunities and lead response times with LeadSquared CRM. Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Setting up SOPs for Pre-sales, Sales and Post-sales processes.
- On boarding students from different curriculum backgrounds by understanding their requirements.
- Call auditing, Training of new joiners.
- Handled and Set up SOP for Renewal sales.
- Best performer for the 1st Quarter.
Learning Consultant
Great Learning
Bangalore
07.2019 - 02.2020
- B2C inside sales for Corporate Training Courses such as Artificial Intelligence, Machine learning, Data Science.
- Driven weekly revenue targets and achieved given targets, Managed over 3-4 hours customer calls per day.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Tracked pipeline data, won vs. lost opportunities and lead response times with LeadSquared CRM. Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Researched competitors' activities and products to uncover new trends.
Intern
Urban Campus
Gurgaon (remote)
02.2018 - 08.2018
- Day to day responsibilities include - calling and scheduling appointment with schools.
- Meeting with the School's Administration in person and fixing an appointment with company's sales team.
Education
B.Tech - Electrical Engineering
Siliguri Institute of Technology (MAKAUT/WBUT)
Siliguri, West Bengal 08.2015 - 07.2019
Skills
Employee performance evaluations & Training
Inter-department collaboration & Team Building
Audit and Quality Analysis
Client service optimization & Customer Relations
Strategic planning & Negotiation
Leadership
Multi-tasking and Time Management
G-Suite (Sheets, Slides, Docs, Forms, Gmail, Calendar, Meet, Chat, Drive)
Retool
Mailmodo
LeadSquared (CRM)
Airtable (CRM)
Interests
Timeline
Associate - Learning Operation
Relevel by Unacademy
08.2022 - 11.2022
Associate - Training & Audit
Relevel by Unacademy
01.2022 - 07.2022
Sr. Business Development Executive
Unacademy
04.2021 - 07.2021
Sr. Business Development Executive
Mastree by Unacademy
06.2020 - 02.2021
Learning Consultant
Great Learning
07.2019 - 02.2020
Intern
Urban Campus
02.2018 - 08.2018
B.Tech - Electrical Engineering
Siliguri Institute of Technology (MAKAUT/WBUT)
08.2015 - 07.2019