Apeksha Talla
Hyderabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Associate
teleperformance
Hyderabad
10.2018 - 01.2020
- Resolved product and service issues, ensuring customer complaints were addressed effectively.
- Delivered accurate and complete information to customers, building trust through the open communication.
- Maintaining quality and assurance as per company guidelines.
- Conducting quality check , maintaing delivery tracking and generating daily reports.
Senior Associate
wipro
Hyderabad
10.2016 - 02.2018
- led process optimization initiatives,resolving production issues, ensuring accurate process documentation.
- Implemented techniques for continous process improvement, enchancing overall efficiency.
- Reviwed Google ads for policy violations, identifying and enforcing new policies for enchanced user experience.
- Conducted proactive research on websites, generating daily reports and maintaing delivery tracking.
- Provided support and guidance through various communication channels by maintaining high level security.
Education
Bachelor of Science - Information Technology
Gurunanak Institute of Technology
Hyderabad08-2016
High School Diploma -
Sri Chaitanya Junior College
Hyderabad04-2012
Skills
- Performance Monitoring
- Timeline Estimates
- Project Coordination
- Workplace Safety
- Research Abilities
- Performance Evaluations
- Strategy Development
Affiliations
- Participation in social activity like Bachpan bacho , walk for cause and other social groups
Languages
Telugu
First Language
English
Advanced (C1)
C1
hindi
Elementary (A2)
A2
Accomplishments
- Active participant in a workshop on Android development.
- participated in Scient Institute of technology for paper presentation .
- Participated in Srinidhi Institute for paper presentation topic Gesture technology stood 2nd place.
Certification
- Completed my training in software testing manual and automation with selenium and java
Training Attended
Software Testing : Successfully completed Manual Testing and Automation Testing training program at Qedge technologies, Hyderabad.
Software Testing Skills
- Good knowledge in manual and automation testing.
- Well versed with SDLC , STCL and Defect Life Cycle.
- Expertise in identifying and preparing test cases and test scenarios.
- Expertise in test case execution , defect reporting , defect tracking and defect management.
- Expertise in functional testing, re-testing , regression testing , system integration testing and end to end testing.
- Good in UI Testing, Usability Testing, compatablity testing , security testing ,load testing and performance testing.
- Good at basics of sql and java programming.
- Having good knowledge requirement traceability matrix.
- Good at jira management tool.
- Good knowledge TESTNG, FRAMEWORK,JENKINS AND GITHUB
Timeline
Senior Associate
teleperformance
10.2018 - 01.2020
Senior Associate
wipro
10.2016 - 02.2018
Bachelor of Science - Information Technology
Gurunanak Institute of Technology
High School Diploma -
Sri Chaitanya Junior College
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