Apoorva B S
Bangalore
Summary
With 5 years of experience in Global Business Services (GBS), specializing in customer service and lead management, I have honed my my skills in lead conversion, account creation in business tools, automated report generation, and billing using SAP and other company tools. My expertise lies in understanding and fulfilling customer requirements. I am adept at providing exceptional service while efficiently managing leads and accounts. I am committed to delivering high-quality results and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Process Associate - Opportunity to Cash
SIEMENS Technology and Services Pvt. Ltd.
Bangalore
07.2019 - Current
- Keeping regular contacts with the customers related to process to improve the perfection in work and trying to finish the customer requirements on time.
- Strong knowledge in Lead Management Process (SHAREVILLE Account Creation, SHAREVILLE Lead Creation, PEGA customer code activities).
- Strong knowledge SCI NPS survey.
- Completed Trainings LEAN Training and Advanced Excel.
- Applications used during tenure and have good knowledge: SAP (Good knowledge in SAP Application).
- MS Office (Proficient in Outlook, Excel, Word, Power point).
- Award received under the category of 'RISING STAR' for the reason being a Quick Learner and Completion of works on time.
- Customer appreciations received for the quick and timely support.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Collaborated closely with internal business units and clients, such that there is no degradation of quality in work.
- Planning, coordinating and participating in unique events.
- Handling queries and escalations from customers.
- Maximum completion of tasks which is given to me on time.
Education
B.com -
Bangalore University
01-2015
Skills
- Effective Communication Skill
- Interpretation and problem-solving skills
- Organizational skills
- Planning ability
- Willingness to accept challenges
- Ability to work under pressure
- Motivator
- Managerial qualities
- Quick Learner
- Team Worker
Rewards and recognition
- Award received under the category of 'RISING STAR' for the reason being a Quick Learner and Completion of works on time.
- Customer appreciations received for the quick and timely support.
Personal Information
- Date of Birth: 12/12/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient
C2
Hindi
Beginner
A1
Timeline
Process Associate - Opportunity to Cash
SIEMENS Technology and Services Pvt. Ltd.
07.2019 - Current
B.com -
Bangalore University