Apoorva Singh
Greater Noida West
Summary
2.5+ years of experience in IT industry on VMware/Windows administration, supporting Windows and VMware platform including performance issues and patch deployment, alerts, monitoring and Automation.
Overview
1
1
Certification
3
3
years of professional experience
Work History
System Administrator
Intaglio Solutions
01.2023 - Current
- Managed vendor relationships and escalations to ensure timely resolution of issues.
- Proficient in Ticketing tools, handling incident and service request lifecycle efficiently.
- Experience in analyzing daily/weekly/monthly performance metrics and preparing reports for management review.
- Hands-on knowledge of ITIL processes including incident, problem, and change management.
- Good at documentation including SOP creation, ticket resolution steps, and knowledge base updates.
- Tracked unresolved tickets and escalated issues to maintain performance standards.
- Monitored system health and performance using Vcenter and other monitoring tools.
- Performed root cause analysis and coordinated with engineering teams for critical incident resolution.
- Supported virtualization platforms such as VMware vSphere.
- Assisted in automating routine support tasks using scripts and tools to improve efficiency.
- Configuring, Deploying, and troubleshooting ESXi Host and virtual machines.
- Managed system administration tasks, including user accounts, groups, roles, and access permissions.
- Checks of all the VC services, Checks on Alerts related to VMs, hosts or cluster, HA & DRS etc.
- Coordinated with vendors including DELL, HP, SEP, VMware, and Microsoft for hardware and software support.
- Deploying virtual servers using template and iso, Patch update/management in the systems through WSUS.
- Managing Virtualization Environment using VM Ware ESXi 5.0/5.1/5.5, Virtual Center, VI Client, P2V.
- Creating and Managing Virtual Machines and Templates.
- Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS).
- Performing Snapshots, Cloning, Cold Migrations and Hot Migrations.
- Creating Templates from VMs, deploy VM's from templates and allocate resources.
Project Assistant
HCL Technologies LTD
08.2025 - 10.2025
- Assisted project managers in planning, tracking, and coordinating project activities.
- Conducted market and performance analysis to identify gaps and risks.
- Developed MIS reports, dashboards, and trackers for leadership review.
- Prepared project briefs, summaries, and structured documentation.
- Updated SOPs and enhanced reporting accuracy.
- Applied International Business concepts to analyses global market trends.
Education
Bachelor of Science -
University of Lucknow
01-2024
INTERMEDIATE -
St. Xavier Senior Secondary School
01-2021
HIGH SCHOOL -
St. Xavier Senior Secondary School
01-2019
Skills
- System administration
- VMware vSphere
- Network security
- Incident management
- Root cause analysis
- ITIL framework
- Project coordination
Certification
- ITIL
- Project management
Projects
Library project (PMG-BDM), HCL Technologies LTD, 01/08/2025, 31/10/2025, Assisted project managers in planning, tracking, and coordinating project activities. Conducted market and performance analysis to identify gaps and risks. Developed MIS reports, dashboards, and trackers for leadership review. Prepared project briefs, summaries, and structured documentation. Updated SOPs and enhanced reporting accuracy. Applied International Business concepts to analyses global market trends.
Disclaimer
I hereby declare that the information given above is true to the best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Satish Kumar Singh
- Mother's Name: Mrs. Seema Singh
- Date of Birth: 02-07-2004
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Project Assistant
HCL Technologies LTD
08.2025 - 10.2025
System Administrator
Intaglio Solutions
01.2023 - Current
Bachelor of Science -
University of Lucknow
INTERMEDIATE -
St. Xavier Senior Secondary School
HIGH SCHOOL -
St. Xavier Senior Secondary School