Rajneesh Jangra

Wipro Limited

10.2021 - Current

Created user accounts and managed access rights for users.
Provided assistance to customers using cloud-based applications and services, including troubleshooting Issues with authentication, network connectivity, and software configuration.
MFA and enrollment of new devices on Azure portal as well as providing information regarding Microsoft office 365 license and Bit locker key to users.
Resolved customer inquires related to the use of various applications(Azure portal, Kenan, IDM, Amdocs, Remedy, Office 365) via phone,emails,and chats.
Troubleshooting Office 365using azure portal and system administration.
Providing temporary admin rights to the users for personnel device management.
Configuring Java application and applications which use java to work eg. Amdocs CRM etc.
Providing assistance related to different browsers like Google chrome, Microsoft Edge.
Mapping of shared drives along with one drives issues.
Troubleshot application errors and provided technical support to end-users.
Collaborated with other teams to develop solutions for various projects.
Coordinated with third-party vendors for resolution of incidents or provisioning services.
Set up user accounts, permissions and passwords and defined network policies and procedures.
Improved job tasks and mentored junior team members on best practices and standards.