Apparao Rajana
Kovvur
Summary
Experienced **Technical Manager** with over 10+ years of expertise in managing and overseeing technical support operations for an ISP and Digital TV Cable network provider serving 7,000+ customers. Adept at handling a wide range of technical responsibilities, including customer issue resolution, control room management, IP pool creation, switch configurations, public IP allocation, and vendor coordination. Proven ability to lead cross-functional teams, optimize network performance, and ensure seamless service delivery. Strong problem-solving skills with a focus on delivering high-quality customer service and maintaining operational efficiency.
Overview
19
19
years of professional experience
Work History
Technical Manager
Yuvaraj Cable Networks
12.2005 - Current
- Manage end-to-end technical support operations for ISP and Digital TV services, supporting 7,000+ customers.
- Supervise and resolve individual home complaints, ensuring quick response times and customer satisfaction.
- Oversee control room functions, tracking issues and ensuring timely resolution to minimize service disruption.
- Collaborate with the channel support team to resolve service interruptions and broadcast-related issues.
- Design and implement IP pools for various areas, optimizing network resource allocation.
- Manage ISP billing processes, including addressing customer billing queries and discrepancies.
- Ensure seamless integration and use of customer billing software, maintaining accurate and up-to-date records.
- Perform switch configurations, manage network infrastructure, and handle public IP allocation.
- Generate detailed technical and service performance reports for senior management, identifying areas for improvement.
- Liaise with vendors, third-party teams, and internal departments to ensure smooth service delivery and operational efficiency.
Education
Bachelor of Science -
SKVT Govt Degree College
Rajahmundry, India04-2005
Skills
- Hardware and Networking
- CCNA
- MCSE
- MS office
Languages
English
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Software
Knowledge on customer billing software's
CCTV Technologies
Timeline
Technical Manager
Yuvaraj Cable Networks
12.2005 - Current
Bachelor of Science -
SKVT Govt Degree College
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