Appu Ravi
Ambarnath
Summary
Dynamic Senior Executive with extensive expertise in operations and personnel management, recognized for delivering immediate positive impacts across diverse roles. Proven track record of optimizing operational efficiency and driving employee engagement to achieve market leadership. Notable accomplishments include significant profit margin increases through strategic sales growth and cost reduction initiatives. Committed to fostering innovative solutions and high-performance teams for sustained organizational success.
Overview
4
4
years of professional experience
Work History
Senior Executive
Hexaware Technologies BPS
Navi Mumbai
07.2024 - 11.2024
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
- Provided technical support to customers with escalated issues.
- Researched, analyzed, and resolved complex customer inquiries.
- Investigated customer complaints and identified root cause of the issue.
- Interfaced with internal departments to ensure timely resolution of escalated cases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Executive
CMS Info Systems
01.2023 - 06.2024
- Supervised retail cash operations, resolving pickups and credit escalations on a daily basis
- Addressed deposition issues to ensure smooth functioning of activities
- Presented monthly performance data during call reviews with banks, highlighting key insights and trends
- Educated ground level staff on process changes and updates to ensure adherence to standards
- Maintained and represented pickups and credit tracker at the location to minimize errors and optimize efficiency
- Streamlined escalated issues through conference calls with location SPOCs and RM, ensuring swift resolution
- Analyzed video footages to identify discrepancies and implemented corrective measures
- Visited client offices and coordinated as required to enhance client relationships and address any concerns
Executive
Cogent E Services
12.2020 - 01.2023
- Company Overview: Worked With Cogent E-services Private Limited for the process of AXIS BANK as the Executive of CMS
- It includes all the Collections and Payments activities of Axis Bank's corporate customer
- It also includes statement tallying, reconciliation of customer’s account, record maintenance of online payment and collection e.g
- NEFT/RTGS/Ecollection/ECS
- Also have knowledge of Clearing & Settlement department, Treasury Operations Department, CTS (Cheque Truncation System), Sub-member Banks and NACH system
- Worked With Cogent E-services Private Limited for the process of AXIS BANK as the Executive of CMS
Education
BCA -
Yashwantrao Chavan Maharashtra Open University
01.2020
12th - English
Maharashtra01.2017
10th - English
Maharashtra01.2015
Skills
- Operational management
- Mail handling
- Problem-solving abilities
- Problem-solving aptitude
- Resource Allocation
- Multitasking
- Negotiation
- Performance reviewing
- Adaptability
- Customer Relations
- Vendor Management
- Team building
Languages
- English
- Hindi
- Marathi
- Malayalam
- Tamil
Hobbies and Interests
- Cricket
- Swimming
- Volleyball
- Trekking
- Cooking
- Photography
Personal Information
Marital status: Single
Sex: Male
Date Of Birth: 04-06-1999
Language Know - English, Marathi, Hindi, Tamil
Nationality: Indian
Timeline
Senior Executive
Hexaware Technologies BPS
07.2024 - 11.2024
Executive
CMS Info Systems
01.2023 - 06.2024
Executive
Cogent E Services
12.2020 - 01.2023
BCA -
Yashwantrao Chavan Maharashtra Open University
12th - English
10th - English
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